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Why Zendesk?

Zendesk builds software designed to improve the customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer. We lead the industry with beautifully simple software but we’re constantly innovating and can’t wait to outdo ourselves in the future!

Why Content Design?

Content Designers at Zendesk use language and design to solve user experience problems. We think in systems, creating global standards that keep our products consistent. We also think in moments, writing clear, contextual product copy that helps users reach their goals. From planning how information flows through the product to optimizing complex flows, our work is to make Zendesk easier to understand, and therefore easier to use.

As a Content Designer, your day-to-day will vary but you’ll usually do a lot of design thinking, user testing, writing UI language, and maintaining our content design standards. This particular role will work closely with our newly formed Employee Services team to shape our software to be clear, human, and learnable.

We are a cross-functional group who collaborate daily with localization, product, engineering, UXR, product marketing, and brand teams. Our team is global and we are remote-work friendly. Come shape the Zendesk experience and hone your content design skills with a group of smart, creative, and friendly people.

Our team is committed to radical inclusivity and Zendesk welcomes applicants from traditionally underserved communities in tech.

What You’ll Be Doing Everyday

• Write in-product messaging, interface copy, product education materials, navigational nomenclature, and other content.
• Conduct audits of existing product language and pinpoint areas of improvement (e.g. error messages, CTAs, labels, empty states, sign-up flows).
• Maintain and help evolve content standards, best practices, guidelines, principles, and taxonomies for various audiences and initiatives.
• Partner with product designers to shape the user experience through language, components, and interaction patterns.
• Bridge the gap between brand and product in the areas of style, standards, and communication in a way that supports the overall customer experience.

What You Need To Succeed

• 3+ years of experience writing digital content (websites, software, instructional content).
• 1+ years focused on UI content strategy.
• Strong editing skills and a love of communication.
• Good eye for product design best practices.
• Knowledge of software as a service.

The US annualized base salary range for this position is $125,000.00-$187,000.00. This position may also be eligible for bonus, benefits, or related incentives. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.