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Overview

eCommerce Content Specialist | Chicago, Hybrid

At Wilson, we are here to empower every human to live like an athlete. Passion, creativity, integrity, teamwork, ambition, and innovation are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson, and we all have a role to play within our organization, working towards the same goal: one team, one dream.

We believe that being an athlete isn’t something you do; it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view, and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference — and who love to help others win. Together, we will create a better world through sport. Join us.

What You'll Do

The eCommerce Content Specialist will manage the product setup processes in a timely and accurate manner, optimize existing product information, identify and implement content enhancements, and support ongoing improvements to the user experience. Responsibilities are both tactical (working within a CMS to make content updates) and strategic (engaging business partners to develop short- and long-term product content strategies).

The ideal candidate must be a self-starter who can perform in a highly collaborative team environment. This is a hybrid role for someone who has experience in both project management and the production/management of web content.

Specific responsibilities include, but are not limited to:

• Manage the setup of all new products within the assigned categories on Wilson’s brand websites.
• Coordinate the development of product content by working in conjunction with the business units to ensure product information is enhanced and optimized to best position products to increase conversion.
• Collaborate with merchandisers, analysts, and digital marketing to ensure new products are available and marketed upon release on the site.
• Serve as the final QA check before products are published online, developing and managing a product release “checklist” to validate all products are configured correctly within the back office and front office systems (SAP, Drupal, and Magento).
• Create and refine internal processes for product content management, including timelines, requirements documents, templates, out of stock/sale/special offer processes, and other best practices related to maintaining consistent treatment of products across a disparate catalog.
• Edit product content to ensure compliance with brand standards and ensure consistency of product data across product categories.
• Maintain a consistent voice throughout the site, copy-editing and proofreading all product content.
• Lead periodic site reviews to identify opportunities to deliver enhanced user experience and higher site conversion rates, including design/layout, content utilized (images, video, text descriptions, reviews, social integration), and related content/product recommendations.
• Develop training documentation and coordinate annual content management training sessions with international markets, communicating new site content availability to these markets as necessary.
• Manage product data reporting processes to ensure data consistency.
• Support other digital and e-commerce projects as needed.

What We're Looking For

For this role, we are seeking candidates with a Bachelor’s degree in Business Administration or a related field, plus a minimum of 2 years’ experience in eCommerce merchandising and/or product content management, including all aspects of product setup and administration along with experience creating internal processes for product management, including timelines, requirements documents, out of stock/sale/special offer processes, and other best practices related to maintaining product assortments.

Other qualifications include:

• Familiarity with working with and parsing larger data sets to analyze data.
• Ability to prioritize workloads based on business opportunity and set reasonable expectations for task completion.
• Attention to detail and self-accountability.
• Previous experience with web analytics tools is a plus but not required.
• Previous experience within an apparel-based retailer managing product data is a plus but not required.

What We’ll Provide

A reasonable estimate of the pay range is $55,000 - $75,000 per year at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range details reflect the base pay only and do not include our competitive bonus program.

Located in the vibrant, sports-centric city of Chicago, Wilson Sporting Goods Co.’s global headquarters sits along the lakefront with first-class access to a burgeoning creative, innovative, energetic, and active professional community. We offer an open, collaborative, high-tech work environment with best-in-class amenities and perks, including:

• Medical, dental, and vision.
• Pre-tax transit discounts.
• 401(k) with company match.
• Life insurance.
• Paid maternity/paternity leave.
• Professional development opportunities.
• Volunteering programs.
• Team building outings.
• Discounts on Wilson and Amer Sports products.
• Smart casual dress (yes, jeans every day!).
• On-site health club.
• Summer hours.
• Company-sponsored sports leagues/teams.
• Fun, active company outings around major sports events.

Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.