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Title: UX Researcher [Temp to Perm]

Reports To: Director, User Experience and Design Ops

Location: Home Based Office (US)

Status: Part Time; Non-Exempt (20 Hours @ Hourly Rate: $100 - $130/hour)

We are seeking a part-time contract (3-6 month) to full-time permanent hire for this position.

Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to racism, antisemitism, and other forms of bigotry and hate.

Position Description: The UX Researcher is a key contributor in designing and improving user-centered digital experiences that serve Facing History’s diverse audience of educators, students, and supporters. This role combines deep expertise in UX research, strategy, and analytics to align user experiences with organizational goals and audience needs.

You will lead the design, execution, and analysis of qualitative and quantitative research methods to uncover actionable insights, ensuring that user engagement metrics improve across facinghistory.org and connected platforms. Working collaboratively with cross-functional teams, your role will advocate for accessibility, equity, and inclusion while driving innovation and continuous improvement across the user journey.

Who You Are: You are a curious and empathetic problem-solver who thrives on understanding the needs, behaviors, and motivations of diverse audiences. You are passionate about user-centered design and have a knack for turning complex insights into actionable strategies that improve digital experiences.

Known for your ability to navigate ambiguity, you approach challenges as opportunities to innovate and drive meaningful change. You are highly collaborative and thrive in cross-functional environments, where your strong communication skills and strategic mindset inspire others to prioritize user-centric research and the insights it brings to improve our digital experiences. Your research will inform the entire user journey from discovery to long-term retention.

You are committed to equity and inclusion, embedding these principles into every aspect of your work. You bring a balance of subject matter expertise, creative thinking, and a people-first approach to everything you do.

Who We Are: The Technology team is collaborative, supportive, and flexible. We are customer focused and appreciate our role in supporting the work and mission of Facing History and Ourselves. We embrace a growth-mindset and we are able to pivot/adapt to changes and are good natured in our approach to shifting priorities. We value the strengths we each bring to our team. We deal with complex and sensitive issues, and work to maintain professionalism and a good sense of humor, too.

You Will:

User Experience Research (70%)

• Lead UX research initiatives, including usability testing, A/B testing, surveys, and user interviews, to gather actionable insights.

• Develop and maintain user personas and journey maps to support a shared understanding of our audience across teams.

• Identify research opportunities to better understand user behaviors, pain points, and preferences, aligning findings with organizational goals.

• Collaborate with content teams to ensure user research informs content strategy and information architecture.

• Create and manage user testing schedules, recruit participants, and ensure diverse representation in studies.

• Use behavioral analytics tools like Google Analytics, Hotjar, or Optimizely to identify pain points and opportunities for improvements across the digital experience.

• Support product roadmapping, sprint planning, and reporting efforts to ensure organizational strategies and initiatives have appropriate KPIs in place as appropriate measures of success.

• Publish regularly updated reporting that helps support cross-team efforts while keeping key stakeholders informed on the effectiveness and progress across our digital experiences.

• Partner with designers and developers to prototype and iterate on solutions informed by research insights.

• Build and maintain a centralized library of research insights and findings for organizational reference.

• Advocate ?for user-centered design and data-driven principles in decision-making processes across the organization.

Advocacy and Collaboration (30%)

• Lead workshops with cross-functional teams to share research findings and brainstorm potential solutions.

• Build partnerships with other teams to advocate for integrating user research into decision-making processes.

• Represent the organization in external forums or conferences to showcase the impact of a user-centered approach.

• Mentor colleagues in research methodologies and foster a shared understanding of the value of UX research.

Community & Commitment

In addition, qualified candidates can expect to:

• Center principles of equity, inclusion, and belonging in all work.

• Demonstrate a commitment to the mission of Facing History & Ourselves.

• Demonstrate a commitment to diversity using a personal approach that values all individuals and respects differences in regards to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance.

• Demonstrate a commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts.

Essential Skills, Qualifications and Competencies:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

• Bachelor’s degree in a related field (or equivalent professional experience). Advanced technical or business knowledge preferred.

• 5–7 years of experience in UX research and strategy, ideally in nonprofit or education settings.

• Hands-on experience with end-to-end UX research projects, including qualitative and quantitative methodologies.

• Proficiency in agile methodologies and tools such as Figma, Sketch, and Miro.

• Familiarity with SEO/SEM, HubSpot, and behavioral analytics tools.

• Expertise in qualitative and quantitative research methods, including usability testing, A/B testing, and behavioral analytics.

• Proven ability to turn user insights into actionable strategies that enhance product and organizational outcomes.

• Strong leadership in cross-departmental collaborations, aligning UX strategies with broader organizational goals.

• Experience with analytics and visualization tools, such as Google Analytics, Tableau, Looker, Hotjar, Optimizely, and familiarity with Salesforce and Drupal.

• Exceptional communication skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.

• Strong project management skills, with a track record of delivering on time, within scope, and under budget.

• Commitment to advancing equity, inclusion, and accessibility in all UX practices.

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package for part-time, temporary Staff. This includes dental benefits, 403(B) retirement plan with a discretionary organizational contribution, paid holidays, and a friendly work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Facing History’s Commitment to Diversity, Equity and Inclusion. At Facing History, we honor and value the uniqueness of each and every human being. Our strength as an organization that provides and distributes educational content and pedagogy to teachers across the globe is directly tied to our diversity of staff, leadership, educators, students, scholars, and volunteers. Our commitment is to treat individuals with dignity and to build and maintain a community of full participation, inclusive of the voices, needs, and contributions of all. As an organization, we are deeply aware of the legacies of injustices that persist in society and in the workplace, and we value and promote diversity, equity, and inclusion in their association with excellence.

Remote-first/Hybrid Work Model: Facing History and Ourselves operates in a remote-first/hybrid work model, allowing staff flexibility in both schedules and work locations. This particular position is home-based. Some travel is required.

Temporary to Permanent Position: Facing History anticipates a 3-6 month contract position, with the intention of ultimately hiring a candidate into a permanent role. The salary range for the full-time, exempt (IC3/B7) position is $105,000 - $125,000. Additional information on broader benefits can be shared during the interview process.

* We strive to offer competitive salaries commensurate with experience in a similar position. New hires are typically brought into the organization at a salary range between the minimum and midpoint depending on experience and in alignment with internal parity.