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NewsBreak - Mountain View, California, us, 94039 1 days ago
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RESPONSIBILITIES
* Maintain Customer Service Index (CSI) rating as set by dealership service manager* Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer* Schedule appointments and generate estimates* Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications* Effectively communicate to the customer the timeline of repair and maintenance* Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time* Document repair and maintenance changes on repair order in the approved manner* Resolve customer complaints and questions* Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
QUALIFICATIONS
* Minimum high school diploma or GED equivalent required* At least six months to one year automotive industry or related experience and/or training* Broad knowledge of new vehicle technologies* Excellent customer service skills* Ability to be analytical and multi-task* Ability to work with little supervision* Self-motivated enthusiastic presence in a team environment* Strong written and communication skills* Consistent and stable work history* Valid driver's license and clean driving record* Professional appearance and work ethic* female friendly dealer :)