Summit Credit Union
Video Teller Manager Job at Summit Credit Union in Cottage Grove
Summit Credit Union - Cottage Grove, MN, United States, 55016
Work at Summit Credit Union
Overview
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Overview
Description
The Video Teller Manager is responsible for increasing member satisfaction, loyalty, and retention by developing and coaching Member Relationship Specialists in the Contact Center to deliver excellent service and sales results.
Expected Outcomes
- Service levels, quality standards, and sales goals are achieved by Contact Center Member Relationship Specialists through effective leadership, motivation, and empowerment.
- Service and sales performance is achieved through regular monitoring, evaluation, and identification of areas for improvement and recognition.
- Proper staffing levels are achieved through accurate resource scheduling.
- Employees' professional growth and development are elevated through day-to-day direction, coaching, training, and development.
- Decisions are based on data.
- Member experience and profitability are strengthened through the implementation and promotion of service efficiency and quality initiatives and fostering a service-to-sales culture.
- Compliance with BSA, OFAC, and the USA Patriot Act/Customer Identification Act (CIP) is attained by keeping Contact Center staff informed and updated on all promotions, products, services, and policies.
Capability Requirements
- Associate's degree in Business Administration, finance, or a related field, or related experience.
- Minimum of five years' experience in a sales and customer service environment, with three years of supervisory experience.
- A combination of three to five years' experience in contact center operations, process improvement, and staff development.
- Professional written and interpersonal communication skills.
- In-depth knowledge of PTM systems.
- Ability to lead individuals and teams toward high performance collaboratively.
- Basic mathematical skills, including interest, payoff, dividend, and certificate penalty calculations.
- Basic to intermediate knowledge of Microsoft Office applications.
Additional Information
The above information is intended to indicate the general nature and level of work performed by employees in this role. It is not a comprehensive list of all duties, responsibilities, and qualifications required.
Why Join Us?
- Growth Opportunities: We invest in your professional development with training and career advancement programs.
- Innovative Environment: Be part of a team that embraces technology and innovation.
- Community Impact: Work for an organization that values community involvement and making a difference.
- Work-Life Balance: Enjoy a supportive work environment that values your well-being.
Required Statement Sections
- Physical Demands of Position: Sitting, standing, walking, using hands and fingers; occasionally reaching above/below shoulder level; lifting/pushing/pulling up to 10 pounds.
- Environmental/Working Conditions: Typical administrative setting; travel to branches involves outdoor and traffic exposure.
- Equipment Used: Office equipment such as telephone, printer, PC, mobile devices.
- EEO Statement: Committed to Equal Employment Opportunity, embracing diversity and inclusion, with employment decisions based on qualifications, merit, and business need.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For rights information, review the Know Your Rights notice from the Department of Labor.
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