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Description

Position is located at Ohana Military Communities in Kailua, HI.

A Brief Overview

The Community Manager assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including residents, vendors, board members, and committee members, as well as Hunt employees. The role involves site-level leadership, rent collection, managing delinquencies, evictions, invoice processing, legal notices, and performing pre-close and closeout accounting processes.

What you will do

1. Supervise Community Supervisors, Leasing Specialists, and Resident Service Specialists, including hiring, training, performance management, and termination.
2. Monitor accounts receivable, including rent collection, posting, and maintaining accurate rent roll.
3. Collect delinquent balances from previous residents.
4. Complete financial and leasing reports accurately and timely, including month-end pre-close, closeout, market surveys, and lease expiration matrix.
5. Audit records to identify administrative actions required, such as lease expirations and unlawful detainers.
6. Process evictions, including paperwork, notices, and court attendance.
7. Lease units as needed, ensuring proper lease execution and documentation.
8. Send lease expiration notices and process renewals.
9. Research competitive properties.
10. Manage vendor payables, process invoices, and ensure timely payments.
11. Ensure timely correction of unsafe conditions.
12. Handle move-ins, move-outs, and lease renewals.
13. Assist with site-level leadership on staff performance and resident relations.
14. Support resident retention through planning and organizing social events.
15. Manage property operations in the absence of the Community Director.
16. Ensure compliance with company policies and procedures.
17. Conduct physical inspections of the property, vacant units, and community safety.
18. Coordinate with maintenance to recondition units after move-outs.
19. Perform pre-inspections and move-in/out inspections with residents.
20. Assist with weekly, monthly, quarterly reports and executive summaries.
21. Create purchase orders for office expenses and process resident utility invoices.
22. This position requires driving a Company vehicle or a personal/rental vehicle for company business more than 50% of the time.

Qualifications

• High School Diploma or GED required; Bachelor's Degree in Business Administration, Property Management, or related preferred.
• 2 years of property leasing experience or applicable skills required.
• 1-3 years of management experience required.
• Previous experience with YARDI preferred.
• Strong computer skills with MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work effectively across all organizational levels and with the military community.
• Reliable, self-motivated team player with attention to detail and strong client management skills.
• Discretion and professionalism in attitude and appearance.
• Ability to develop and implement strategies for complex business issues.
• Initiative to identify client needs and recommend solutions.
• Certifications such as CPO, ARM, CAM are highly preferred.
• Valid in-state Driver's License required.

Compensation

We offer competitive and equitable pay, generally between $66,100 - $82,800 annually, plus potential bonuses. Final salaries depend on location, skills, education, licenses, certifications, and experience. We value pay equity and consider internal and external factors for offers. Our total compensation package includes salary and benefits.

Benefits

Our benefits include paid time off, medical, dental, life, and disability insurance, HSA/FSA accounts, retirement plans, rewards programs, and more. Click here for benefits overview.

You must pass a drug test, background check, physical abilities test, and motor vehicle record check if required.

EEO/ADA

We provide equal employment opportunities regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or other protected characteristics. Reasonable accommodations are available for individuals with disabilities.

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