College of the Desert
Technical Services Specialist - Distance Education, Library, and ...
College of the Desert - Palm Desert, CA, United States, 92260
Work at College of the Desert
Overview
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Overview
Position Details
Position Information
Position Title
Technical Services Specialist - Distance Education, Library, and Learning Resources
Job Type
Staff
Department
Library & Learning Resources
Campus Introduction
About College of the Desert
The College of the Desert, Desert Community College District enrolls approximately 15,000 students each academic year with steady enrollment growth each year. College of the Desert embraces diversity in all forms and the right of all people to have access to quality higher education in a safe learning environment. Designated as a Hispanic-Serving Institution (HSI), College of the Desert administers an array of student programs specifically focused on student support and helping students achieve their educational and career goals. As a two-year college, we offer Associates Degree for Transfer, both in Art and Sciences, Associates Degrees, and Certificates across a wide range of disciplines.
College of the Desert is a district that consists of leadership, staff, and faculty who are committed to enhancing our community through supporting the academic success of all of our students including students of color, students with disabilities, students who are first generation to college, veterans, students of all ages, students with diverse socio-economic backgrounds, "dreamers", and students of diverse sexual orientation and gender expression.
When you join College of the Desert you can expect to be part of a diverse, inclusive, and collaborative community. We provide students with a rich and dynamic learning experience that embraces differences, emphasizes collaboration, and engages students in and out of the classroom. We are committed to ensuring that College of the Desert is a welcoming place for the success of all students.
Interested in learning more about College of the Desert and the Coachella Valley? Visit the links below.
Who We Want:
College of the Desert is seeking individuals from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. As such, we prioritize individuals who fully demonstrate their understanding of the community we serve, the benefits of diversity in a professional and educational setting, and values creating a culture that brings people together. A successful candidate will value working in a collegial, collaborative environment that is guided by a commitment to inclusion, student education, and equity. An equity-minded individual is a person who already does or has demonstrated the desire to:
Basic Function
Basic Function
Under the primary direction of the Associate Dean of Library and Instruction or designee, the Technical Services Specialist - Distance Education, Library, and Learning Resources provides essential systems administration, maintenance, and support to rapidly changing systems and applications that are critical to the performance of Distance Education, Library, and Learning Resources services for College of the Desert students, employees, and community patrons. Train staff and faculty on a variety of software and systems; assist supervisor in the organization, preparation, and presentation of materials; compile and maintain data and prepare reports.
Additional Position Information
EMPLOYMENT STATUS
Schedule & Location
Frequently Asked Questions:
PLEASE NOTE:
Representative Duties
Representative Duties
Essential Functions
1. Assist in training faculty, staff, and student workers on a variety of software, policies, and procedures. Develop training aids in a variety of formats including electronic presentations.
2. Assist individuals and small groups in an instructional setting; respond to questions concerning software, equipment usage, passwords, and other related concerns and issues.
3. Assist in the organization, preparation, and presentation of instructional and operational materials; assist in overseeing and guiding assigned activities and learning sessions.
4. Access student records to place and release holds via Integrated Library System (ILS) from records, accessing all library informational databases, and entering and removing data on the library catalog.
5. Serve as the primary contact for the Ex Libris project manager and coordinate with the Ex Libris implementation team.
6. Test workflows in the Alma and Primo VE production environments and provide feedback to the Ex Libris implementation team.
7. Complete test loads, authentications, configuration, and integration of Ex Libris and other related systems.
8. Serve as the system Library Services Platform (LSP) administrator.
9. Create and set parameters dealing with circulation, materials, Distance Education, Library, and Learning Resources.
10. Administer proxy software (EZproxy).
11. Advise staff on the capabilities and limitations of available systems, software, and support, all vendor-hosted library systems, and specialized software in Distance Education, Library, and Learning Resources.
12. Coordinate with college Information Technology department concerning Ex Libris integrations of Student Information System (SIS) - Colleague/Datatel; Bursar system; internal library systems - Radio Frequency Identification (RFID) - Bibliotheca.
13. Use Ex Libris Developer Network tools and application programming interfaces in designing and maintaining front end (Primo) customizations, including integration with the Library website (using PHP, HTML, CSS, Javascript).
14. Maintain confidentiality and security measures to ensure safeguarding of confidential and/or sensitive data, files, and documents. Maintain current knowledge of technological advances in the field.
15. Ensure reliable access to subscribed electronic information resources. Troubleshoot remote access problems and coordinate problem resolution with Information Technology staff and/or content providers.
16. Serve as technical liaison for vendors. Establish and maintain cooperative and effective working relationships with internal and external employees and other community service agencies and vendors.
Other Functions
17. Set user roles for staff and faculty.
18. Provide or assist other staff in providing collections, circulation, or other statistics from the ILS and library systems for mandatory college, federal, and industry reports.
19. Perform related duties as assigned.
Minimum Qualifications
Education and Experience
Preferred Qualifications
Preferred Qualifications
Knowledge of the Library of Congress Classification System and OCLC, preferably academic library methods. Knowledge of Integrated Library System or similar enterprise resource planning system, preferably cloud-based next-generation systems such as Ex Libris, Alma, or Primo Systems.
Knowledge of
Knowledge of
Advanced knowledge of relational databases. Data mining and management for small to large data sets, integrated database systems, networks, and microcomputer systems and software. Knowledge of general office practices and procedures, grammar/spelling, and positive customer service. Interpersonal skills using tact, patience, and courtesy. Skill in using standard software to manipulate large datasets for querying, analysis and visualization. SQL programming language. Analytical and problem-solving skills.
Ability to
Ability to
Perform technical library duties. Compile statistical reports. Accurately organize and maintain a variety of records. Evaluate work assignments and make responsible, independent judgments. Advanced organizational, planning, and follow-through skills. Work on collaborative projects and initiatives. Maintain confidentiality of sensitive student information. Communicate effectively both orally and in writing. Operate computers with a wide variety of software applications. Operate other office equipment. Reach overhead, above the shoulders and horizontally. Lift moderately heavy objects.
Physical Demands
Working Conditions
Working Conditions
Environment:Library environment. Constant interruptions. Sit or stand for extended periods of time, pushing and pulling, and visual acuity. The ability to type, use phone, stand intermittently, walk, bend and stoop, occasionally lift, carry, push, pull or otherwise move objects of light to moderate weight, work at a computer, including sitting and viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other information to others.
Full Time/Part Time
Full Time
Weekly Working Hours
40
Work Schedule & Hours
Monday - 8:00 a.m. - 5:00 p.m., Tuesday - 8:00 a.m. - 5:00 p.m., Wednesday - 8:00 a.m. - 5:00 p.m., Thursday - 8:00 a.m. - 5:00 p.m., Friday - 8:00 a.m. - 5:00 p.m.
Salary Schedule Range
Classified Salary Schedule, Range 13: $64,966.68 - $91,407.12 annually
Specific Departmental Needs
Posting Detail Information
Posting Number
25-010
Number of Vacancies
1
Desired Start Date
Position End Date (if temporary)
Tentative Interview Date
04/11/2025
Posting Open Date
02/12/2025
Posting Close Date
03/20/2025
Open Until Filled
Yes
Special Instructions to Applicants
Special Instruction Summary
REQUIRED DOCUMENTS: Applications missing any of the required documents listed will not be considered. The following documents are required at the time of application:
IN YOUR APPLICATION
Professional References must include at least three supervisors and two colleagues. Please include name, title, relationship and current phone numbers. Letters of reference and personal references will not be accepted in lieu of the required professional references.
Position Information
Position Title
Technical Services Specialist - Distance Education, Library, and Learning Resources
Job Type
Staff
Department
Library & Learning Resources
Campus Introduction
About College of the Desert
The College of the Desert, Desert Community College District enrolls approximately 15,000 students each academic year with steady enrollment growth each year. College of the Desert embraces diversity in all forms and the right of all people to have access to quality higher education in a safe learning environment. Designated as a Hispanic-Serving Institution (HSI), College of the Desert administers an array of student programs specifically focused on student support and helping students achieve their educational and career goals. As a two-year college, we offer Associates Degree for Transfer, both in Art and Sciences, Associates Degrees, and Certificates across a wide range of disciplines.
College of the Desert is a district that consists of leadership, staff, and faculty who are committed to enhancing our community through supporting the academic success of all of our students including students of color, students with disabilities, students who are first generation to college, veterans, students of all ages, students with diverse socio-economic backgrounds, "dreamers", and students of diverse sexual orientation and gender expression.
When you join College of the Desert you can expect to be part of a diverse, inclusive, and collaborative community. We provide students with a rich and dynamic learning experience that embraces differences, emphasizes collaboration, and engages students in and out of the classroom. We are committed to ensuring that College of the Desert is a welcoming place for the success of all students.
Interested in learning more about College of the Desert and the Coachella Valley? Visit the links below.
- The Community - Coachella Valley
- College of the Desert
Who We Want:
College of the Desert is seeking individuals from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. As such, we prioritize individuals who fully demonstrate their understanding of the community we serve, the benefits of diversity in a professional and educational setting, and values creating a culture that brings people together. A successful candidate will value working in a collegial, collaborative environment that is guided by a commitment to inclusion, student education, and equity. An equity-minded individual is a person who already does or has demonstrated the desire to:
- Understand the importance of holding ourselves accountable as faculty, staff and leadership for closing equity gaps and engaging in equitable practices;
- Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility;
- Encourage positive race-consciousness and embrace human difference;
- Reflect on institutional and teaching practices and aim to make them more culturally responsive; and
- Strategically build buy-in and participation among colleagues for equity-related initiatives.
Basic Function
Basic Function
Under the primary direction of the Associate Dean of Library and Instruction or designee, the Technical Services Specialist - Distance Education, Library, and Learning Resources provides essential systems administration, maintenance, and support to rapidly changing systems and applications that are critical to the performance of Distance Education, Library, and Learning Resources services for College of the Desert students, employees, and community patrons. Train staff and faculty on a variety of software and systems; assist supervisor in the organization, preparation, and presentation of materials; compile and maintain data and prepare reports.
Additional Position Information
EMPLOYMENT STATUS
- Classified Bargaining Unit Position
- Classified Salary Schedule, Range 13
Schedule & Location
- This position is scheduled 40 hours per week: Monday - Friday, 8:00 a.m. - 5:00 p.m.
- This position is assigned 12 months per year.
- The primary location is Palm Desert Campus.
- The schedule and location is subject to change based on District need.
Frequently Asked Questions:
- For additional information, click here: Recruitment - Frequently Asked Questions
- For information on qualifications for travel reimbursement for interview candidates, please refer to the "Applicant Travel Expense" portion of the Administrative Procedure 7400 on pages 7 & 8.
PLEASE NOTE:
- Employment is contingent on residence in California.
- Applicants must be authorized to work for any employer in the U.S.
- College of the Desert does not offer sponsorship nor take over sponsorship for an employment VISA.
Representative Duties
Representative Duties
Essential Functions
1. Assist in training faculty, staff, and student workers on a variety of software, policies, and procedures. Develop training aids in a variety of formats including electronic presentations.
2. Assist individuals and small groups in an instructional setting; respond to questions concerning software, equipment usage, passwords, and other related concerns and issues.
3. Assist in the organization, preparation, and presentation of instructional and operational materials; assist in overseeing and guiding assigned activities and learning sessions.
4. Access student records to place and release holds via Integrated Library System (ILS) from records, accessing all library informational databases, and entering and removing data on the library catalog.
5. Serve as the primary contact for the Ex Libris project manager and coordinate with the Ex Libris implementation team.
6. Test workflows in the Alma and Primo VE production environments and provide feedback to the Ex Libris implementation team.
7. Complete test loads, authentications, configuration, and integration of Ex Libris and other related systems.
8. Serve as the system Library Services Platform (LSP) administrator.
9. Create and set parameters dealing with circulation, materials, Distance Education, Library, and Learning Resources.
10. Administer proxy software (EZproxy).
11. Advise staff on the capabilities and limitations of available systems, software, and support, all vendor-hosted library systems, and specialized software in Distance Education, Library, and Learning Resources.
12. Coordinate with college Information Technology department concerning Ex Libris integrations of Student Information System (SIS) - Colleague/Datatel; Bursar system; internal library systems - Radio Frequency Identification (RFID) - Bibliotheca.
13. Use Ex Libris Developer Network tools and application programming interfaces in designing and maintaining front end (Primo) customizations, including integration with the Library website (using PHP, HTML, CSS, Javascript).
14. Maintain confidentiality and security measures to ensure safeguarding of confidential and/or sensitive data, files, and documents. Maintain current knowledge of technological advances in the field.
15. Ensure reliable access to subscribed electronic information resources. Troubleshoot remote access problems and coordinate problem resolution with Information Technology staff and/or content providers.
16. Serve as technical liaison for vendors. Establish and maintain cooperative and effective working relationships with internal and external employees and other community service agencies and vendors.
Other Functions
17. Set user roles for staff and faculty.
18. Provide or assist other staff in providing collections, circulation, or other statistics from the ILS and library systems for mandatory college, federal, and industry reports.
19. Perform related duties as assigned.
Minimum Qualifications
Education and Experience
- Associate's degree in computer science, computer information systems, instructional technology, and/or related field and two (2) years of increasingly responsible distance education, library, and learning resources experience.
- Alma Administration Certification.
- Possession of or ability to obtain Primo VE Administration Certification within one year of employment.
Preferred Qualifications
Preferred Qualifications
Knowledge of the Library of Congress Classification System and OCLC, preferably academic library methods. Knowledge of Integrated Library System or similar enterprise resource planning system, preferably cloud-based next-generation systems such as Ex Libris, Alma, or Primo Systems.
Knowledge of
Knowledge of
Advanced knowledge of relational databases. Data mining and management for small to large data sets, integrated database systems, networks, and microcomputer systems and software. Knowledge of general office practices and procedures, grammar/spelling, and positive customer service. Interpersonal skills using tact, patience, and courtesy. Skill in using standard software to manipulate large datasets for querying, analysis and visualization. SQL programming language. Analytical and problem-solving skills.
Ability to
Ability to
Perform technical library duties. Compile statistical reports. Accurately organize and maintain a variety of records. Evaluate work assignments and make responsible, independent judgments. Advanced organizational, planning, and follow-through skills. Work on collaborative projects and initiatives. Maintain confidentiality of sensitive student information. Communicate effectively both orally and in writing. Operate computers with a wide variety of software applications. Operate other office equipment. Reach overhead, above the shoulders and horizontally. Lift moderately heavy objects.
Physical Demands
Working Conditions
Working Conditions
Environment:Library environment. Constant interruptions. Sit or stand for extended periods of time, pushing and pulling, and visual acuity. The ability to type, use phone, stand intermittently, walk, bend and stoop, occasionally lift, carry, push, pull or otherwise move objects of light to moderate weight, work at a computer, including sitting and viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other information to others.
Full Time/Part Time
Full Time
Weekly Working Hours
40
Work Schedule & Hours
Monday - 8:00 a.m. - 5:00 p.m., Tuesday - 8:00 a.m. - 5:00 p.m., Wednesday - 8:00 a.m. - 5:00 p.m., Thursday - 8:00 a.m. - 5:00 p.m., Friday - 8:00 a.m. - 5:00 p.m.
Salary Schedule Range
Classified Salary Schedule, Range 13: $64,966.68 - $91,407.12 annually
Specific Departmental Needs
Posting Detail Information
Posting Number
25-010
Number of Vacancies
1
Desired Start Date
Position End Date (if temporary)
Tentative Interview Date
04/11/2025
Posting Open Date
02/12/2025
Posting Close Date
03/20/2025
Open Until Filled
Yes
Special Instructions to Applicants
Special Instruction Summary
REQUIRED DOCUMENTS: Applications missing any of the required documents listed will not be considered. The following documents are required at the time of application:
- Online Application: Please fill out your online application completely with all requested details.
- Resume: Must include length of employment (month/year start & end dates) for each employer.
- Cover Letter: Please address how you meet the minimum requirements for this position and any special qualifications you possess.
- College Transcripts: For consideration of college coursework, transcripts must be attached. Diplomas will not be accepted in lieu of transcripts.
- Other: Please include the required certifications in this section.
IN YOUR APPLICATION
Professional References must include at least three supervisors and two colleagues. Please include name, title, relationship and current phone numbers. Letters of reference and personal references will not be accepted in lieu of the required professional references.