City of Sierra Vista, AZ
CUSTOMER SERVICE REPRESENTATIVE - PARKS, RECREATION & LIBRARY
City of Sierra Vista, AZ, Sierra Vista, Arizona, United States, 85635
Salary:
$16.05 Hourly
Location :
Sierra Vista, AZ
Job Type:
FULL-TIME
Job Number:
06 28 24 REQ 1163
Department:
PARKS & RECREATION
Opening Date:
06/28/2024
Closing Date:
7/14/2024 11:59 PM Arizona
DRUG FREE WORKPLACE
Applicants for employment and volunteer opportunities should be aware of the City of Sierra Vista's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.Definition & Essential Functions
JOB MAY REQUIRE WEEKEND AND EVENING HOURS
"The Department of Parks, Recreation & Library has several Customer Service Representative positions in various locations, and the City of Sierra Vista reserves the right to change the schedule and/or location to accommodate the needs of the Department."
Under immediate supervision, greets visitors, answers telephones, and provides customer service support for City activities and services. FLSA status: Non-Exempt.
Essential functions included in the job description may include tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class
Tasks
Receives telephone callsanswers questions, provides information, transfers calls, and takes messagesannounces visitorsProcesses registrations for community classes, trips, sports activities, and reservationsmaintains calendars for the Parks, Recreation & Library Department and maintains back-up files for referencereceives money for fees, provides receipts, balances, and makes daily depositsWorks special event boothsprovides typing and clerical support for department personnel
Processes reservation for City recreation facilitiesassists citizens by listening and responding to their inquiries and complaintsmaintains financial records of activities and events as assignedReserves City vehicles for department staffcompletes facility request forms for use of public schoolsassists in setting up for special eventstypes and distributes mass mailings and flyersdistributes incoming mail; aids in setting up, tearing down, and handling financial tasks for special events.
Knowledges, Skills & Other Characteristics
Knowledge of:Department policies, procedures, and schedules of activities.Basic office procedures and practices.Municipal service rates, cycles, and procedures.The City of Sierra Vista's policies, procedures, standards, and software for fiscal services.City policies, procedures, and organizational functions.General City operations, functions, and services.
Skill in:Maintaining records and accounts.
Cashiering.
Greeting and receiving visitors and telephone callers.
Establishing and maintaining effective working relationships with City staff, customers, and the public.
Communicating effectively, orally and in writing.
Working in a multi-tasking environment.
Using office equipment, including personal computer, computer terminal, calculator, telephone, fax, and copier.
Multitasking.
Using department appropriate software.
Qualifications
Graduation from high school or GED required.
Two (2) years experience in general office, cashiering, or customer service.
Must possess and maintain a valid Arizona Driver's License within 6 months of employment.
The City of Sierra Vista provides an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. The City of Sierra Vista complies with applicable state and local laws governing nondiscrimination in all employment activities.
The City of Sierra Vista complies with the American's with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.
The City of Sierra Vista offers a comprehensive benefits package, which includes but is not limited to:
Medical Insurance
City pays 100% of the health plan premium for employees.
Dental Insurance
City pays 100% of the dental plan premium for employees.
Short-Term Disability
City pays 100% of the short-term disability plan premium for employees.
Life Insurance
City provides $50,000 in term life insurance with up to $250,000 in additional insurance available for purchase by the employee.
Other Benefits
City offers vision insurance, AFLAC, Legal Shield, education assistance, and health club membership discount.
Retirement
City of Sierra Vista participates in the Arizona State Retirement System (ASRS); a defined benefit plan. Mandatory employee contribution rate is currently 12.41%.
Police and Fire personnel participate in the Public Safety Personnel Retirement System (PSPRS). Mandatory employee contribution rate range is currently 7.65% - 11.65% depending on eligible tier with PSPRS.
All employees are eligible to participate in a voluntary deferred compensation plan.
Vacation
Employees earn twelve vacation days per year, available for use after six months, with increases to accrual rates in five-year service increments.
Additional Time Off/Sick Leave
Employees earn twelve paid sick days per year for use after one month.
Holidays
Employees are provided twelve paid holidays per year.
01
Do you possess a valid driver's license?
YESNO
02
Must possess and maintain a valid Arizona Driver's License immediately following employment.
I have read and acknowledged the above statement.
03
Which best describes your level of education?
High School OR GEDAssociates DegreeBachelors DegreeMasters DegreeSome CollegeNone
04
How many years of experience in providing customer service to public customers do you have?
0-less than 2 years2-3 years3-4 years4-5 years5 years or more
05
How many years of experience in cashiering and the ability to balance a cash drawer do you have?
0-less than 2 years2-3 years3-4 years4-5 years5 years or more
06
How many years of experience in general office work do you have?
0-less than 2 years2-3 years3-4 years4-5 years5 years or more
07
Which of the following best describes your level of proficiency with Microsoft Excel?
NoneBeginnerIntermediateAdvanced
08
Which of the following best describes your level of proficiency with Microsoft Access?
NoneBeginnerIntermediateAdvanced
09
Which of the following best describes your level of proficiency with Microsoft Word?
NoneBeginnerIntermediateAdvanced
10
Would you be available to work a flexible schedule to include occasional nights and weekends?
YESNO
11
The City of Sierra Vista supports a
drug and alcohol free workplace.
Conditional offers of employment will be given for positions that require pre-employment drug and controlled substance tests. This includes but is not limited to: Amphetamines, Cocaine, Opiates, PCP, all form of marijuana including THC extracts, cannabis, hashish, marijuana extracts and marijuana edibles, and all forms of use will be treated the same. Employment is contingent upon negative test results.In addition, employment is contingent upon passing a background investigation including fingerprint records check through the Federal Bureau of Investigation and the Arizona Department of Public Safety. Falsifying or omitting information during any stage of the selection process will make you ineligible for City employment at this time and in the future.
I have read and acknowledged the above statement.
12
The City of Sierra Vista's primary means of communication with applicants is via email.
Please add the domain sierravistaaz.gov to your email filter and monitor your spam mail to ensure prompt awareness of correspondences from the City of Sierra Vista. You may also opt to receive text messages on your master profile settings.
I have read and acknowledge the notification above.
Required Question
$16.05 Hourly
Location :
Sierra Vista, AZ
Job Type:
FULL-TIME
Job Number:
06 28 24 REQ 1163
Department:
PARKS & RECREATION
Opening Date:
06/28/2024
Closing Date:
7/14/2024 11:59 PM Arizona
DRUG FREE WORKPLACE
Applicants for employment and volunteer opportunities should be aware of the City of Sierra Vista's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.Definition & Essential Functions
JOB MAY REQUIRE WEEKEND AND EVENING HOURS
"The Department of Parks, Recreation & Library has several Customer Service Representative positions in various locations, and the City of Sierra Vista reserves the right to change the schedule and/or location to accommodate the needs of the Department."
Under immediate supervision, greets visitors, answers telephones, and provides customer service support for City activities and services. FLSA status: Non-Exempt.
Essential functions included in the job description may include tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class
Tasks
Receives telephone callsanswers questions, provides information, transfers calls, and takes messagesannounces visitorsProcesses registrations for community classes, trips, sports activities, and reservationsmaintains calendars for the Parks, Recreation & Library Department and maintains back-up files for referencereceives money for fees, provides receipts, balances, and makes daily depositsWorks special event boothsprovides typing and clerical support for department personnel
Processes reservation for City recreation facilitiesassists citizens by listening and responding to their inquiries and complaintsmaintains financial records of activities and events as assignedReserves City vehicles for department staffcompletes facility request forms for use of public schoolsassists in setting up for special eventstypes and distributes mass mailings and flyersdistributes incoming mail; aids in setting up, tearing down, and handling financial tasks for special events.
Knowledges, Skills & Other Characteristics
Knowledge of:Department policies, procedures, and schedules of activities.Basic office procedures and practices.Municipal service rates, cycles, and procedures.The City of Sierra Vista's policies, procedures, standards, and software for fiscal services.City policies, procedures, and organizational functions.General City operations, functions, and services.
Skill in:Maintaining records and accounts.
Cashiering.
Greeting and receiving visitors and telephone callers.
Establishing and maintaining effective working relationships with City staff, customers, and the public.
Communicating effectively, orally and in writing.
Working in a multi-tasking environment.
Using office equipment, including personal computer, computer terminal, calculator, telephone, fax, and copier.
Multitasking.
Using department appropriate software.
Qualifications
Graduation from high school or GED required.
Two (2) years experience in general office, cashiering, or customer service.
Must possess and maintain a valid Arizona Driver's License within 6 months of employment.
The City of Sierra Vista provides an equal employment opportunity (EEO) for all persons regardless of race, color, sex (to include lesbian, gay, bi-sexual, or transgendered (LGBT)), age, religion, national origin, disability, marital status, or genetic information. The City of Sierra Vista complies with applicable state and local laws governing nondiscrimination in all employment activities.
The City of Sierra Vista complies with the American's with Disabilities Act (ADA) and will provide reasonable accommodation for qualified individuals with disabilities. Requests for reasonable accommodation during the recruitment or hiring process must be sent to the Human Resources Department.
The City of Sierra Vista offers a comprehensive benefits package, which includes but is not limited to:
Medical Insurance
City pays 100% of the health plan premium for employees.
Dental Insurance
City pays 100% of the dental plan premium for employees.
Short-Term Disability
City pays 100% of the short-term disability plan premium for employees.
Life Insurance
City provides $50,000 in term life insurance with up to $250,000 in additional insurance available for purchase by the employee.
Other Benefits
City offers vision insurance, AFLAC, Legal Shield, education assistance, and health club membership discount.
Retirement
City of Sierra Vista participates in the Arizona State Retirement System (ASRS); a defined benefit plan. Mandatory employee contribution rate is currently 12.41%.
Police and Fire personnel participate in the Public Safety Personnel Retirement System (PSPRS). Mandatory employee contribution rate range is currently 7.65% - 11.65% depending on eligible tier with PSPRS.
All employees are eligible to participate in a voluntary deferred compensation plan.
Vacation
Employees earn twelve vacation days per year, available for use after six months, with increases to accrual rates in five-year service increments.
Additional Time Off/Sick Leave
Employees earn twelve paid sick days per year for use after one month.
Holidays
Employees are provided twelve paid holidays per year.
01
Do you possess a valid driver's license?
YESNO
02
Must possess and maintain a valid Arizona Driver's License immediately following employment.
I have read and acknowledged the above statement.
03
Which best describes your level of education?
High School OR GEDAssociates DegreeBachelors DegreeMasters DegreeSome CollegeNone
04
How many years of experience in providing customer service to public customers do you have?
0-less than 2 years2-3 years3-4 years4-5 years5 years or more
05
How many years of experience in cashiering and the ability to balance a cash drawer do you have?
0-less than 2 years2-3 years3-4 years4-5 years5 years or more
06
How many years of experience in general office work do you have?
0-less than 2 years2-3 years3-4 years4-5 years5 years or more
07
Which of the following best describes your level of proficiency with Microsoft Excel?
NoneBeginnerIntermediateAdvanced
08
Which of the following best describes your level of proficiency with Microsoft Access?
NoneBeginnerIntermediateAdvanced
09
Which of the following best describes your level of proficiency with Microsoft Word?
NoneBeginnerIntermediateAdvanced
10
Would you be available to work a flexible schedule to include occasional nights and weekends?
YESNO
11
The City of Sierra Vista supports a
drug and alcohol free workplace.
Conditional offers of employment will be given for positions that require pre-employment drug and controlled substance tests. This includes but is not limited to: Amphetamines, Cocaine, Opiates, PCP, all form of marijuana including THC extracts, cannabis, hashish, marijuana extracts and marijuana edibles, and all forms of use will be treated the same. Employment is contingent upon negative test results.In addition, employment is contingent upon passing a background investigation including fingerprint records check through the Federal Bureau of Investigation and the Arizona Department of Public Safety. Falsifying or omitting information during any stage of the selection process will make you ineligible for City employment at this time and in the future.
I have read and acknowledged the above statement.
12
The City of Sierra Vista's primary means of communication with applicants is via email.
Please add the domain sierravistaaz.gov to your email filter and monitor your spam mail to ensure prompt awareness of correspondences from the City of Sierra Vista. You may also opt to receive text messages on your master profile settings.
I have read and acknowledge the notification above.
Required Question