Muckleshoot Casino
Marketing Database Mgr.
Muckleshoot Casino, Auburn, Washington, United States, 98002
WE'RE RAISING THE BAR ON YOUR CAREER
Competitive salary starting at
$123,931.24
- $142,520.03/DOE
with discretionary performance bonuses 2x a year!Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.Complimentary meals and covered team member parking.Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.Company-paid gaming licenses (Class A & Class B).Variety of additional voluntary benefits and retirement plans.WHAT YOU’LL DO
Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.Business Intelligence Systems: Use these systems to analyze player databases, and create, maintain, and modify reports.Report and review industry and property trends.Identify factors or trends that influence player behavior and spending.Evaluate promotions for success and recommend changes based on data to improve future performance and response rates.Develop complex models to extract data from multiple databases for statistical and financial analysis.Develop analysis for the annual and extended strategic plans.Undertake special analytical projects as assigned.Own the consolidation and standardization of player services reporting.Provide strategic input to player services leaders to drive revenue through host teams, tier benefits, and targeted efforts.Ensure accurate data input for prizes, promotions, and tag codes within the Player Tracking System.Analyze marketing and advertising programs for effectiveness.Maintain knowledge of macroeconomic and industry trends.Oversees all database marketing projects to ensure the accuracy and integrity of all offers, customer lists and customer records. Evaluates and inputs all marketing customer list requests.Evaluates the effectiveness of database marketing efforts and makes recommendations.Assists in the development and execution of effective prospect and retention marketing programs for the property.Maintains current operating knowledge of necessary system functions to effectively coordinate database marketing projects.Accurately tracks redemptions of all database marketing programs.Produces timely analysis reports to determine the profitability of Database Marketing programs.Adheres to all regulatory, company and department policies and procedures.Responsible for assisting in developing in accordance with established policies, procedures and controls.Assist in the research, analysis and development of new systems for revenue growth throughout the casino environment.Works with multiple departments to monitor and identify areas in which IT systems can be implemented to reduce labor costs, increase customer satisfaction, and increase revenue.Research competitor’s usage of technology, as well as new technologies that may be of interest to the casino.Develop queries and procedures to extract and communicate required information.Streamline the compilation of source data for reporting packages.Evaluate special promotional activities from a revenue/profit perspective.Ensure maximum service and satisfaction in the analytical aspect of the business.Facilitate the flow of information through regular departmental meetings.Assistance and Support:Attend and work events and entertainment functions as assigned.Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.All other duties as assigned.WHAT YOU’LL BRING
Bachelor’s degree from accredited college/university in Finance, Business, Accounting, Business, or related field. Master’s degree preferred.Six (6) years of successful analysis experience developing and operating metrics and generating business analytics for executive decision-making.Five (5) years of analysis experience (Bally BI experience preferred).Two (2) years of accounting/financial analysis experience or equivalent educational background.HOW YOU’LL BE SUCCESSFUL
Advanced knowledge of Microsoft Office Suite.Master-level skills in Excel, SQL, and other industry-related analytic tools.Strong verbal and written communication skills with the ability to interpret data into strategies.High-level knowledge of business analytics, direct mail, and database analysis.Advanced knowledge of Database Management, query writing, and analytics.Ability to handle multiple tasks in a high-pressure environment with speed and accuracy.Ability to maintain confidential materials and information.Strong attention to detail, time management, organizational, and analytical skills.Proficient knowledge of business English, grammar, spelling, punctuation, vocabulary, and arithmetic skills.WHAT TO EXPECT
Availability –
Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.Physical –
Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.Environment
– Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
Genuine & Pride : As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.Guest-Centered Hospitality:
Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.
Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.
Competitive salary starting at
$123,931.24
- $142,520.03/DOE
with discretionary performance bonuses 2x a year!Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.Complimentary meals and covered team member parking.Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.Company-paid gaming licenses (Class A & Class B).Variety of additional voluntary benefits and retirement plans.WHAT YOU’LL DO
Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.Business Intelligence Systems: Use these systems to analyze player databases, and create, maintain, and modify reports.Report and review industry and property trends.Identify factors or trends that influence player behavior and spending.Evaluate promotions for success and recommend changes based on data to improve future performance and response rates.Develop complex models to extract data from multiple databases for statistical and financial analysis.Develop analysis for the annual and extended strategic plans.Undertake special analytical projects as assigned.Own the consolidation and standardization of player services reporting.Provide strategic input to player services leaders to drive revenue through host teams, tier benefits, and targeted efforts.Ensure accurate data input for prizes, promotions, and tag codes within the Player Tracking System.Analyze marketing and advertising programs for effectiveness.Maintain knowledge of macroeconomic and industry trends.Oversees all database marketing projects to ensure the accuracy and integrity of all offers, customer lists and customer records. Evaluates and inputs all marketing customer list requests.Evaluates the effectiveness of database marketing efforts and makes recommendations.Assists in the development and execution of effective prospect and retention marketing programs for the property.Maintains current operating knowledge of necessary system functions to effectively coordinate database marketing projects.Accurately tracks redemptions of all database marketing programs.Produces timely analysis reports to determine the profitability of Database Marketing programs.Adheres to all regulatory, company and department policies and procedures.Responsible for assisting in developing in accordance with established policies, procedures and controls.Assist in the research, analysis and development of new systems for revenue growth throughout the casino environment.Works with multiple departments to monitor and identify areas in which IT systems can be implemented to reduce labor costs, increase customer satisfaction, and increase revenue.Research competitor’s usage of technology, as well as new technologies that may be of interest to the casino.Develop queries and procedures to extract and communicate required information.Streamline the compilation of source data for reporting packages.Evaluate special promotional activities from a revenue/profit perspective.Ensure maximum service and satisfaction in the analytical aspect of the business.Facilitate the flow of information through regular departmental meetings.Assistance and Support:Attend and work events and entertainment functions as assigned.Creates, maintains, and facilitates a positive and safe work environment; promotes positive team member relations and reports issues to the appropriate personnel.All other duties as assigned.WHAT YOU’LL BRING
Bachelor’s degree from accredited college/university in Finance, Business, Accounting, Business, or related field. Master’s degree preferred.Six (6) years of successful analysis experience developing and operating metrics and generating business analytics for executive decision-making.Five (5) years of analysis experience (Bally BI experience preferred).Two (2) years of accounting/financial analysis experience or equivalent educational background.HOW YOU’LL BE SUCCESSFUL
Advanced knowledge of Microsoft Office Suite.Master-level skills in Excel, SQL, and other industry-related analytic tools.Strong verbal and written communication skills with the ability to interpret data into strategies.High-level knowledge of business analytics, direct mail, and database analysis.Advanced knowledge of Database Management, query writing, and analytics.Ability to handle multiple tasks in a high-pressure environment with speed and accuracy.Ability to maintain confidential materials and information.Strong attention to detail, time management, organizational, and analytical skills.Proficient knowledge of business English, grammar, spelling, punctuation, vocabulary, and arithmetic skills.WHAT TO EXPECT
Availability –
Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.Physical –
Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.Environment
– Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
Genuine & Pride : As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.Guest-Centered Hospitality:
Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.
Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.