Mindlance
Senior Content Designer I
Mindlance, Raleigh, North Carolina, United States, 27601
Description :Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)
Increase speed to market for digital payments, including Zelle.
Bachelor Degree: (Required, Preferred or Not Required)
Required.
Role Responsibilities: (what they will be doing)
Support multiple agile teams, working closely with UX, UI, PM, PO to complete Rally features.Help interview and onboard new teammates.Take lead on team meetings, like critiques, showcases, and other interactive group sessions.Lead content designers-provide guidance, feedback, and peer reviews.Identify opportunities continuously improve user journeys, product adoption, performance, and overall client satisfaction.Attend and actively participate in cross-functional meetings (agile team meetings, product/design syncs, content team meetings, etc.). Ask questions, share feedback, and advocate for CD principles.Apply relevant accessibility standards and best practices when creating content.Become a Client's Verbal ID and assigned feature/ work stream expert-understand, own, and executing on voice and tone, legal, risk, and compliance requirements, task functionality, and business requirements.Own and drive initiatives from inception to completion to improve the content delivery process and organization.Serve as a SME by identifying and applying content design concepts and data/research to drive decision-making.Be proactive and support EXD in the development of flow charts, journey maps, competitive research, user studies, or other innovation as needed.Take lead on high-profile projects for features and work streams.Introduce, advocate for, and document content design processes that support team growth and synergy.Ensure content delivery is aligned across digital platforms.Complete all teammate learning center assignments at least 7 days prior to due dates. .Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)Required Qualifications :
Bachelor's degree in English, Marketing, Communications, Business Administration or related field, or equivalent education and related training.5+ years of online/digital content development and strategy experience.Excellent writing skills with demonstrated ability to write successfully for digital interfaces and applications.Plus/Nice to Have Skills/Prior Experiences:(Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)Preferred Qualifications :
5+ years in content design, UX writing, and/or microcopy-focused on web and mobile applications/digital platforms. Financial experience is a plus.A portfolio demonstrating your experience with user-centered content design for desktop and mobile applications.A firm understanding of inclusive, accessible design.Ability to conceptualize content frameworks and execute content decisions (often based on user research/testing).A passion for user-centered design and providing solutions that meet clients' needs.Ability to create compelling content and provide constructive feedback to improve content across team(s)Eager to understand why things work the way they do and how to connect the dots.Proven ability to identify, analyze, and solve problems independently with strong attention to detail.Ability to manage ambiguity, work autonomously, and juggle many tasks in a fast-paced environment.
EEO:"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Increase speed to market for digital payments, including Zelle.
Bachelor Degree: (Required, Preferred or Not Required)
Required.
Role Responsibilities: (what they will be doing)
Support multiple agile teams, working closely with UX, UI, PM, PO to complete Rally features.Help interview and onboard new teammates.Take lead on team meetings, like critiques, showcases, and other interactive group sessions.Lead content designers-provide guidance, feedback, and peer reviews.Identify opportunities continuously improve user journeys, product adoption, performance, and overall client satisfaction.Attend and actively participate in cross-functional meetings (agile team meetings, product/design syncs, content team meetings, etc.). Ask questions, share feedback, and advocate for CD principles.Apply relevant accessibility standards and best practices when creating content.Become a Client's Verbal ID and assigned feature/ work stream expert-understand, own, and executing on voice and tone, legal, risk, and compliance requirements, task functionality, and business requirements.Own and drive initiatives from inception to completion to improve the content delivery process and organization.Serve as a SME by identifying and applying content design concepts and data/research to drive decision-making.Be proactive and support EXD in the development of flow charts, journey maps, competitive research, user studies, or other innovation as needed.Take lead on high-profile projects for features and work streams.Introduce, advocate for, and document content design processes that support team growth and synergy.Ensure content delivery is aligned across digital platforms.Complete all teammate learning center assignments at least 7 days prior to due dates. .Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)Required Qualifications :
Bachelor's degree in English, Marketing, Communications, Business Administration or related field, or equivalent education and related training.5+ years of online/digital content development and strategy experience.Excellent writing skills with demonstrated ability to write successfully for digital interfaces and applications.Plus/Nice to Have Skills/Prior Experiences:(Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)Preferred Qualifications :
5+ years in content design, UX writing, and/or microcopy-focused on web and mobile applications/digital platforms. Financial experience is a plus.A portfolio demonstrating your experience with user-centered content design for desktop and mobile applications.A firm understanding of inclusive, accessible design.Ability to conceptualize content frameworks and execute content decisions (often based on user research/testing).A passion for user-centered design and providing solutions that meet clients' needs.Ability to create compelling content and provide constructive feedback to improve content across team(s)Eager to understand why things work the way they do and how to connect the dots.Proven ability to identify, analyze, and solve problems independently with strong attention to detail.Ability to manage ambiguity, work autonomously, and juggle many tasks in a fast-paced environment.
EEO:"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."