Citigroup Inc
AVP - Service Designer - C12
Citigroup Inc, Irving, Texas, United States, 75084
The Service Designer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Develop frameworks that support our evolving organization, including experience mapping, cross-functional collaboration activities, vision storyboard, and service blueprints
Work with Product Manager, Developers, and fellow Designers to coordinate research activities, strategy sessions, ideation, design and testing of new product and service concepts
Influence stakeholders with compelling visual and verbal storytelling, gather and incorporate feedback, and foster alignment through strategic vision and creative innovation
Identifies, understands and represents the customer’s needs in the development of products, channels, and new opportunities for the company
Understand the business objectives, user needs, and UX goal scopes
Incorporate technical and business requirements to create intuitive user-centered solutions
Familiarize yourself with Americans With Disabilities Act (ADA) fundamentals to incorporate into designs
Keep up to date on current design tools and trends
Effectively deliver according to timelines and escalate if issues arise where timelines cannot be met
Be open to feedback from multiple stakeholders and incorporate feedback with a positive attitude
Support your team in ways that may not be outlined in daily job duties
Offer knowledge transfer sessions and help with on the job training new employees to get them up to speed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Experience delivering with an agile methodology
Strong analytical and quantitative skills; Data driven and results-oriented
5-8 years in Service Design, Design Strategy, Human Centered Design, Design Thinking Tools and Methods, or relevant experience
Experience in affecting large culture change
Experience leading infrastructure programs
Education:
Bachelor’s/University degree or equivalent experience
Job Family Group:
Technology
Job Family:
Digital Design Engineering
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Aug 06, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)
.
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Responsibilities:
Develop frameworks that support our evolving organization, including experience mapping, cross-functional collaboration activities, vision storyboard, and service blueprints
Work with Product Manager, Developers, and fellow Designers to coordinate research activities, strategy sessions, ideation, design and testing of new product and service concepts
Influence stakeholders with compelling visual and verbal storytelling, gather and incorporate feedback, and foster alignment through strategic vision and creative innovation
Identifies, understands and represents the customer’s needs in the development of products, channels, and new opportunities for the company
Understand the business objectives, user needs, and UX goal scopes
Incorporate technical and business requirements to create intuitive user-centered solutions
Familiarize yourself with Americans With Disabilities Act (ADA) fundamentals to incorporate into designs
Keep up to date on current design tools and trends
Effectively deliver according to timelines and escalate if issues arise where timelines cannot be met
Be open to feedback from multiple stakeholders and incorporate feedback with a positive attitude
Support your team in ways that may not be outlined in daily job duties
Offer knowledge transfer sessions and help with on the job training new employees to get them up to speed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Experience delivering with an agile methodology
Strong analytical and quantitative skills; Data driven and results-oriented
5-8 years in Service Design, Design Strategy, Human Centered Design, Design Thinking Tools and Methods, or relevant experience
Experience in affecting large culture change
Experience leading infrastructure programs
Education:
Bachelor’s/University degree or equivalent experience
Job Family Group:
Technology
Job Family:
Digital Design Engineering
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Aug 06, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)
.
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.