AVP - Service Designer - C12
Citigroup Inc - Irving, Texas, United States, 75084Work at Citigroup Inc
Overview
- Apply
Overview
Responsibilities:
Develop frameworks that support our evolving organization, including experience mapping, cross-functional collaboration activities, vision storyboard, and service blueprints
Work with Product Manager, Developers, and fellow Designers to coordinate research activities, strategy sessions, ideation, design and testing of new product and service concepts
Influence stakeholders with compelling visual and verbal storytelling, gather and incorporate feedback, and foster alignment through strategic vision and creative innovation
Identifies, understands and represents the customer’s needs in the development of products, channels, and new opportunities for the company
Understand the business objectives, user needs, and UX goal scopes
Incorporate technical and business requirements to create intuitive user-centered solutions
Familiarize yourself with Americans With Disabilities Act (ADA) fundamentals to incorporate into designs
Keep up to date on current design tools and trends
Effectively deliver according to timelines and escalate if issues arise where timelines cannot be met
Be open to feedback from multiple stakeholders and incorporate feedback with a positive attitude
Support your team in ways that may not be outlined in daily job duties
Offer knowledge transfer sessions and help with on the job training new employees to get them up to speed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Experience delivering with an agile methodology
Strong analytical and quantitative skills; Data driven and results-oriented
5-8 years in Service Design, Design Strategy, Human Centered Design, Design Thinking Tools and Methods, or relevant experience
Experience in affecting large culture change
Experience leading infrastructure programs
Education:
Bachelor’s/University degree or equivalent experience
Job Family Group:
Technology
Job Family:
Digital Design Engineering
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Aug 06, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)
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View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.