Educated Solutions Corp
Commercial Support Marketing Specialist
Educated Solutions Corp, Seattle, Washington, us, 98127
LocationHybrid/Seattle,WA
Description
ESC's premier client is seeking a dedicated professional to join their Commercial Support team. This team bridges the gap between sales leads, shippers, and operations to ensure operational excellence. They provide top-notch service by handling refunds, resolving disputes, and managing tracking escalations for shippers. This role combines customer service and continuous improvement development. This role will be reporting onsite in Seattle, WA 3 days a week. If you are passionate about customer satisfaction and operational efficiency, we invite you to apply!
Responsibilities:
Review and address new and open issues raised by tier one support each morning.Collaborate with commercial and operational teams to resolve issues based on priority.Onboard new shippers and ensure a smooth transition.Make commercial decisions to unblock complex escalations.Continuously improve Standard Operating Procedures (SOPs) and commercial materials for shippers to enhance operational processes.Develop and compile tracking codes and associated URLs to support the Acquisition Evergreen paid media program.Analyze and present performance metrics, identifying opportunities to enhance campaigns and improve performance.Work effectively across organizational boundaries to define, manage, and prioritize work.Plan and coordinate with paid media agencies to launch paid media campaigns via programmatic display, paid social, and direct campaigns.Organize and maintain a repository of marketing assets, including videos and images, for associated campaigns.Qualifications:
Paid media experience.Experience in compiling, analyzing, and presenting performance metrics.Ability to identify opportunities to enhance campaigns and improve performance.Strong organizational skills and the ability to prioritize work across different teams.Excellent collaboration and communication skills.Proficiency in planning and working with paid media agencies.Experience in managing marketing assets, including videos and images.
Description
ESC's premier client is seeking a dedicated professional to join their Commercial Support team. This team bridges the gap between sales leads, shippers, and operations to ensure operational excellence. They provide top-notch service by handling refunds, resolving disputes, and managing tracking escalations for shippers. This role combines customer service and continuous improvement development. This role will be reporting onsite in Seattle, WA 3 days a week. If you are passionate about customer satisfaction and operational efficiency, we invite you to apply!
Responsibilities:
Review and address new and open issues raised by tier one support each morning.Collaborate with commercial and operational teams to resolve issues based on priority.Onboard new shippers and ensure a smooth transition.Make commercial decisions to unblock complex escalations.Continuously improve Standard Operating Procedures (SOPs) and commercial materials for shippers to enhance operational processes.Develop and compile tracking codes and associated URLs to support the Acquisition Evergreen paid media program.Analyze and present performance metrics, identifying opportunities to enhance campaigns and improve performance.Work effectively across organizational boundaries to define, manage, and prioritize work.Plan and coordinate with paid media agencies to launch paid media campaigns via programmatic display, paid social, and direct campaigns.Organize and maintain a repository of marketing assets, including videos and images, for associated campaigns.Qualifications:
Paid media experience.Experience in compiling, analyzing, and presenting performance metrics.Ability to identify opportunities to enhance campaigns and improve performance.Strong organizational skills and the ability to prioritize work across different teams.Excellent collaboration and communication skills.Proficiency in planning and working with paid media agencies.Experience in managing marketing assets, including videos and images.