Altice USA
Manager, Product Management - Video Services
Altice USA, Bethpage, New York, United States, 11714
Optimum
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!Job Summary
Altice USA is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them.The Manager, Product Management of Video Services will join a rapidly growing Product Operations organization focused on delivering exceptional customer experiences through optimization of our product quality and operational processes. A successful candidate will ensure processes and technologies are efficient, data-driven and aligned with the organizations strategic goals by fostering collaboration, data visibility, improving processes and focusing on overall product quality.Responsibilities
Enable exceptional customer experiences for our IP Video Services offered to B2C and B2B customers.Collect, manage and analyze data related to product performance and customer feedback. Includes services such as Installation, LiveTV, Video-on-Demand, Personal Cloud Recordings, OTT Video Applications and UI/UX delivered over AndroidTV Managed Set-Top Boxes as well as 3rd party devices.Create and maintain detailed documentation for processes procedures and product informationDevelop, track and improve KPIs measuring product success and operational efficiency.Identify and implement improvements to streamline product management and development.Identify and implement improvements to improve customer communication and reduce contact rates.Establish a feedback loop with internal/external stakeholders to drive continuous improvement.Ensure rigorous testing and validation processes to maintain high product quality and reliability.Plan and execute product launches, ensuring seamless coordination with all relevant teams.Introduce capabilities to do effective A/B testing of releases across test populations.Develop and enforce standardized procedures and best practices for product launchesIdentify potential risks in product operations and develop mitigation strategies.Provide training and support to team members on best practices, tools and processes.Leverage and manage tools and technology to enhance product operations and collaborationDrive innovation by identifying implementing new tolls, technologies and methodologies.Provide regular updates to stakeholders on product operations, performance and strategic initiatives.#LI-GW1Qualifications
Bachelor's degree in computer science, engineering, information technology or related fieldsMinimum seven to ten years of experience in the Product Management, Product Development or EngineeringBackground in quality assurance or testing and validation processesExperience conducting user testing and gathering feedback to improve the user experience. Techniques for usability testing, A/B testing and analyzing user behaviorExperience working with IP video service technologies such as TCP/IP, UDP and how these protocols affect video delivery, video quality and latencyExperience working with WIFI technologies and understanding of its impact on the video experienceFamiliarity with how CDNs work to distribute video content, reduce latency and improve performanceComfortable with video formats and standardsUnderstanding of DRM technologies and the impact they have on the content and customer experienceExperience with key video quality and engagement metrics such as startup time, buffering events, playback failures, completion rate, viewer retention and time watchedFollower of market trends for emerging video technologies such as VR, AR and AI video enhancementsProficiency in data analysis and interpretation leveraging tools like Tableau or Power BIExperience with product delivery tools like Jira and ConfluenceDemonstrated experience solving performance and data issues by applying experience/knowledgeKnowledge of scripting or automation tools can be an assetProven verbal and written communication skills to interact effectively with cross-functional teamsDemonstrated problem-solving skills to identify issues, propose solutions and implement improvementsFocus on customer feedback, ensuring that products meet user expectations and customer satisfactionAt Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00-$202,694.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!Job Summary
Altice USA is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them.The Manager, Product Management of Video Services will join a rapidly growing Product Operations organization focused on delivering exceptional customer experiences through optimization of our product quality and operational processes. A successful candidate will ensure processes and technologies are efficient, data-driven and aligned with the organizations strategic goals by fostering collaboration, data visibility, improving processes and focusing on overall product quality.Responsibilities
Enable exceptional customer experiences for our IP Video Services offered to B2C and B2B customers.Collect, manage and analyze data related to product performance and customer feedback. Includes services such as Installation, LiveTV, Video-on-Demand, Personal Cloud Recordings, OTT Video Applications and UI/UX delivered over AndroidTV Managed Set-Top Boxes as well as 3rd party devices.Create and maintain detailed documentation for processes procedures and product informationDevelop, track and improve KPIs measuring product success and operational efficiency.Identify and implement improvements to streamline product management and development.Identify and implement improvements to improve customer communication and reduce contact rates.Establish a feedback loop with internal/external stakeholders to drive continuous improvement.Ensure rigorous testing and validation processes to maintain high product quality and reliability.Plan and execute product launches, ensuring seamless coordination with all relevant teams.Introduce capabilities to do effective A/B testing of releases across test populations.Develop and enforce standardized procedures and best practices for product launchesIdentify potential risks in product operations and develop mitigation strategies.Provide training and support to team members on best practices, tools and processes.Leverage and manage tools and technology to enhance product operations and collaborationDrive innovation by identifying implementing new tolls, technologies and methodologies.Provide regular updates to stakeholders on product operations, performance and strategic initiatives.#LI-GW1Qualifications
Bachelor's degree in computer science, engineering, information technology or related fieldsMinimum seven to ten years of experience in the Product Management, Product Development or EngineeringBackground in quality assurance or testing and validation processesExperience conducting user testing and gathering feedback to improve the user experience. Techniques for usability testing, A/B testing and analyzing user behaviorExperience working with IP video service technologies such as TCP/IP, UDP and how these protocols affect video delivery, video quality and latencyExperience working with WIFI technologies and understanding of its impact on the video experienceFamiliarity with how CDNs work to distribute video content, reduce latency and improve performanceComfortable with video formats and standardsUnderstanding of DRM technologies and the impact they have on the content and customer experienceExperience with key video quality and engagement metrics such as startup time, buffering events, playback failures, completion rate, viewer retention and time watchedFollower of market trends for emerging video technologies such as VR, AR and AI video enhancementsProficiency in data analysis and interpretation leveraging tools like Tableau or Power BIExperience with product delivery tools like Jira and ConfluenceDemonstrated experience solving performance and data issues by applying experience/knowledgeKnowledge of scripting or automation tools can be an assetProven verbal and written communication skills to interact effectively with cross-functional teamsDemonstrated problem-solving skills to identify issues, propose solutions and implement improvementsFocus on customer feedback, ensuring that products meet user expectations and customer satisfactionAt Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00-$202,694.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.