University of Georgia
Evening Desk Specialist I, Main Library
University of Georgia, Athens, Georgia, us, 30604
Posting Details
Posting Details
Posting NumberS12579P
Working TitleEvening Desk Specialist I, Main Library
DepartmentLibraries-Access Services
About the University of GeorgiaSince our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (
). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/DepartmentThe UGA Libraries advance the University of Georgia's mission by providing the best possible access to recorded knowledge, actively contributing to the success of students and faculty through teaching and research services provided in physical and virtual environments, exemplifying the University's strategic priority to serve the people of Georgia and beyond, and upholding the University's commitment to diversity and inclusion. A member of the Association of Research Libraries with 75 faculty librarians and archivists, 150 staff and nearly 200 student workers, the UGA Libraries receive more than three million visits per year on average and provide services at nine locations across the Athens campus, among them the Main Library, Miller Learning Center, McBay Science Library, Special Collections Libraries and Music, Art and Education branch libraries. The UGA Libraries offer nationally distinctive special collections related to Georgia's history, politics, and public policy, and preserves one of the foremost media collections in public broadcasting. The UGA Libraries provide IT support for Georgia Library Learning Online (GALILEO), Georgia's statewide virtual library initiative, and is home to the UGA Press and
Georgia Review
literary journal. Please visit
libs.uga.edu
for more information.
College/Unit/Department websitelibs.uga.edu
Posting TypeExternal
Retirement PlanTRS
Employment TypeEmployee
Benefits EligibilityBenefits Eligible
Full/Part timeFull Time
Work Schedule
Additional Schedule InformationWe are looking to hire two candidates for this position. The successful candidates will work one of two schedules
Work Schedule A ;Monday-Friday; 8 hours/day; some evening and weekend hours may be required
Work Schedule B: Sunday- Thursday; 8 hrs/day; Typically 11am-8pm Sunday, 1pm-10pm Monday-Thursday.
Schedule is subject to change during breaks and intersession.
Advertised SalaryMinimum $34,000
Posting Date08/27/2024
Open until filledYes
Closing Date
Proposed Starting Date09/23/2024
Special Instructions to Applicants
Location of VacancyAthens Area
EEO Policy StatementThe University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().
USG Core Values StatementThe University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
policymanual/section6/C2653 .
Position Information
Classification TitleLibrary Technical Paraprofessional/Professional
FLSANon-Exempt
FTE1.00
Minimum QualificationsRequires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred QualificationsSupervisory or training experience preferred. Microsoft Office Suite and Teams experience preferred.
Position SummaryUnder the direction of the Main Library User Services Desk Coordinator, the Evening Desk Specialist I assists library patrons at the service desk as well as via phone and email with the following: the circulation of books, media, loanable technology, course reserves, and resource sharing materials; provides information assistance about the library and its resources; and participates in hiring/training/coordination of student employees.
Additional responsibilities include: processes materials, maintains accurate patron records, and adds item records as needed; handles specialized services including taking payments, issuing borrowers' cards, placing and clearing student registration holds, answering inquiries concerning library obligations and interpreting policies, rules, and regulations.
The Evening Desk Specialist I serves as the person in charge in the absence of the User Services Desk Coordinator or the Lead Student Supervisor. This position may also provide assistance to Security at night and on the weekends in case of an emergency situation in the Libraries.
Work is performed in a team environment under general supervision following established practices and procedures
Knowledge, Skills, Abilities and/or Competencies
Previous and accurate work experience using a computer
Ability to deal tactfully and courteously with library patrons;
Ability to perform clerical tasks accurately with close attention to detail; Ability to establish and maintain effective working relationships;
Effective verbal and written communication skills;
Experience processing payments with checks and credit cards.
Physical DemandsStandard office environment.
Is driving a responsibility of this position?No
Is this a Position of Trust?Yes
Does this position have operation, access, or control of financial resources?Yes
Does this position require a P-Card?No
Is having a P-Card an essential function of this position?No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)Yes
Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities* Provides Service Desk Support by:* working regular shifts at the service desk assisting patrons with circulation, reserves, and resource sharing services* providing basic research information assistance to walk-in patrons* troubleshooting and reporting issues with public printing, scanning, and Zoom booths* performing specialized circulation services such as creating and updating accounts; taking payments for lost and damaged materials;* clearing holds on patron accounts in Libraries' and Registrar's systems* serving as a resource and supervising student assistants on the desk* interpreting policies and procedures and resolving disputes
Percentage of time50
Duties/Responsibilities*Assists the Lead Student Supervisor in hiring, training and supervising student assistants by:
* reviewing applications, interviewing, and providing feedback for hiring decisions
* training and mentoring student assistants
* evaluating and providing feedback of student assistants performance
. recommending, reviewing, and providing feedback on student assistant training
Percentage of time20
Duties/Responsibilities
* Provides support for user services by:* assisting patrons via email or phone with circulation or general information services* placing and clearing holds on student records in both the Libraries' and Registrar's databases* Resolving account issues* Providing online payment options for library fees* recommending, reviewing, and providing feedback on procedures and workflows
Percentage of time10
Duties/Responsibilities
*Assists in the operation of the UGA Libraries' resource sharing activities (book retrieval, e-document delivery, GIL Express) by* assisting patrons in the use of resource sharing services* retrieving and preparing material for scanning, holds or transport; processing UGA and non-UGA materials* routing materials appropriately
Percentage of time10
Duties/Responsibilities
*Other position-related responsibilities:* Participates in unit and departmental meetings and projects* Participates in library-wide communication by reading, responding to, and initiating information transmitted via GRAPEVINE (the UGA Libraries' listserv) and other communication tools, and appropriate library-wide or departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.* Maintains flexibility and awareness of changes and needs in the department and Libraries by assuming similar duties and responsibilities as assigned.
Percentage of time10
Posting Details
Posting NumberS12579P
Working TitleEvening Desk Specialist I, Main Library
DepartmentLibraries-Access Services
About the University of GeorgiaSince our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (
). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/DepartmentThe UGA Libraries advance the University of Georgia's mission by providing the best possible access to recorded knowledge, actively contributing to the success of students and faculty through teaching and research services provided in physical and virtual environments, exemplifying the University's strategic priority to serve the people of Georgia and beyond, and upholding the University's commitment to diversity and inclusion. A member of the Association of Research Libraries with 75 faculty librarians and archivists, 150 staff and nearly 200 student workers, the UGA Libraries receive more than three million visits per year on average and provide services at nine locations across the Athens campus, among them the Main Library, Miller Learning Center, McBay Science Library, Special Collections Libraries and Music, Art and Education branch libraries. The UGA Libraries offer nationally distinctive special collections related to Georgia's history, politics, and public policy, and preserves one of the foremost media collections in public broadcasting. The UGA Libraries provide IT support for Georgia Library Learning Online (GALILEO), Georgia's statewide virtual library initiative, and is home to the UGA Press and
Georgia Review
literary journal. Please visit
libs.uga.edu
for more information.
College/Unit/Department websitelibs.uga.edu
Posting TypeExternal
Retirement PlanTRS
Employment TypeEmployee
Benefits EligibilityBenefits Eligible
Full/Part timeFull Time
Work Schedule
Additional Schedule InformationWe are looking to hire two candidates for this position. The successful candidates will work one of two schedules
Work Schedule A ;Monday-Friday; 8 hours/day; some evening and weekend hours may be required
Work Schedule B: Sunday- Thursday; 8 hrs/day; Typically 11am-8pm Sunday, 1pm-10pm Monday-Thursday.
Schedule is subject to change during breaks and intersession.
Advertised SalaryMinimum $34,000
Posting Date08/27/2024
Open until filledYes
Closing Date
Proposed Starting Date09/23/2024
Special Instructions to Applicants
Location of VacancyAthens Area
EEO Policy StatementThe University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().
USG Core Values StatementThe University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
policymanual/section6/C2653 .
Position Information
Classification TitleLibrary Technical Paraprofessional/Professional
FLSANon-Exempt
FTE1.00
Minimum QualificationsRequires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred QualificationsSupervisory or training experience preferred. Microsoft Office Suite and Teams experience preferred.
Position SummaryUnder the direction of the Main Library User Services Desk Coordinator, the Evening Desk Specialist I assists library patrons at the service desk as well as via phone and email with the following: the circulation of books, media, loanable technology, course reserves, and resource sharing materials; provides information assistance about the library and its resources; and participates in hiring/training/coordination of student employees.
Additional responsibilities include: processes materials, maintains accurate patron records, and adds item records as needed; handles specialized services including taking payments, issuing borrowers' cards, placing and clearing student registration holds, answering inquiries concerning library obligations and interpreting policies, rules, and regulations.
The Evening Desk Specialist I serves as the person in charge in the absence of the User Services Desk Coordinator or the Lead Student Supervisor. This position may also provide assistance to Security at night and on the weekends in case of an emergency situation in the Libraries.
Work is performed in a team environment under general supervision following established practices and procedures
Knowledge, Skills, Abilities and/or Competencies
Previous and accurate work experience using a computer
Ability to deal tactfully and courteously with library patrons;
Ability to perform clerical tasks accurately with close attention to detail; Ability to establish and maintain effective working relationships;
Effective verbal and written communication skills;
Experience processing payments with checks and credit cards.
Physical DemandsStandard office environment.
Is driving a responsibility of this position?No
Is this a Position of Trust?Yes
Does this position have operation, access, or control of financial resources?Yes
Does this position require a P-Card?No
Is having a P-Card an essential function of this position?No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)Yes
Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website .
Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities* Provides Service Desk Support by:* working regular shifts at the service desk assisting patrons with circulation, reserves, and resource sharing services* providing basic research information assistance to walk-in patrons* troubleshooting and reporting issues with public printing, scanning, and Zoom booths* performing specialized circulation services such as creating and updating accounts; taking payments for lost and damaged materials;* clearing holds on patron accounts in Libraries' and Registrar's systems* serving as a resource and supervising student assistants on the desk* interpreting policies and procedures and resolving disputes
Percentage of time50
Duties/Responsibilities*Assists the Lead Student Supervisor in hiring, training and supervising student assistants by:
* reviewing applications, interviewing, and providing feedback for hiring decisions
* training and mentoring student assistants
* evaluating and providing feedback of student assistants performance
. recommending, reviewing, and providing feedback on student assistant training
Percentage of time20
Duties/Responsibilities
* Provides support for user services by:* assisting patrons via email or phone with circulation or general information services* placing and clearing holds on student records in both the Libraries' and Registrar's databases* Resolving account issues* Providing online payment options for library fees* recommending, reviewing, and providing feedback on procedures and workflows
Percentage of time10
Duties/Responsibilities
*Assists in the operation of the UGA Libraries' resource sharing activities (book retrieval, e-document delivery, GIL Express) by* assisting patrons in the use of resource sharing services* retrieving and preparing material for scanning, holds or transport; processing UGA and non-UGA materials* routing materials appropriately
Percentage of time10
Duties/Responsibilities
*Other position-related responsibilities:* Participates in unit and departmental meetings and projects* Participates in library-wide communication by reading, responding to, and initiating information transmitted via GRAPEVINE (the UGA Libraries' listserv) and other communication tools, and appropriate library-wide or departmental meetings and asking questions, seeking clarification, or initiating discussion on library issues.* Maintains flexibility and awareness of changes and needs in the department and Libraries by assuming similar duties and responsibilities as assigned.
Percentage of time10