Senior UX Content Designer/Writer – HR Self-Service Portal

The Corporate Communications department at Publix spearheads internal communications and press releases, publishes monthly newsletters and annual benefits notices, handles department-specific communications, and manages digital content for Publix's internally-facing platforms.Within the department, the Senior User Experience (UX) Content Designer/Writer will establish and evolve content strategy for communication technology that delivers compelling and interactive associate experiences. The Senior UX Content Designer/Writer will help establish our platform voice and standard methodologies, and ensure associates have an exceptional user experience. The ideal candidate has drive and initiative, is flexible and adaptable, and works productively and effectively when faced with stressful work situations and time pressures.What you’ll dowrite, develop, oversee, and audit the content management strategy and methodology for digital platformsevolve platform user experience based on industry best practices, user testing and platform analyticsestablish processes to intake new requests, address content gaps, prioritize content development andenhancement effortsdefine critical metrics of success, create processes to track, interpret and report on those metricsmanage a UX Content DesignerRequired Qualifications:Bachelor's degree or equivalent experienceat least three years’ content strategy experience with a focus on UX contentat least two years’ developing and managing contentgeneral understanding of natural language processing and machine learningknowledge of communication and UX design principlesknowledge of how to write conversational contentknowledge of the different digital communication channels and platforms and how people typically interact with themknowledge of content strategy, brand identity standards, positioning statements and corporate strategysupervisory knowledge including leading and mentoring, and monitoring the performance and behavior of othersbasic skills with Microsoft Outlook and Excelintermediate skills with Microsoft Word and PowerPointability to understand and apply new information, procedures, or principles to perform job dutiesability to plan and implement effective change management strategiesability to attend to and verify the accuracy and completeness of detailed information and produce work that is complete and free of errorsability and willingness to generate unique solutions and innovative ideas to address problemsability to effectively resolve problemsability to understand the big picture and the interrelationships among various parts of the organization, including the impact of changes in one area on another areaability to develop and maintain professional, trusting, positive, and productive working relationshipsability to create a positive and professional environment and anticipating and meeting customer needs quickly and effectivelyability to persuade, convince or achieve buy-in from othersability to find, develop, train and retain associates whose skills best align with the needs and objectives of the organization.ability to use active listening techniques to ensure the understanding of information provided by the speaker, and display interest in the topic discussedexcellent presentation and written communication skillsexcellent analytical skillswillingness to travelwillingness to work a variable schedule including nights, weekends, and holidays as neededPreferred Qualifications:Master's Degreefive or more years’ content strategy experience in a communications or public relations environmentone or more years’ leading content strategyknowledge of Publix and corporate communication objectivesknowledge of department and company organizational structure, including roles and responsibilities of key associatesbasic skills with acontent management systembasic skills with Microsoft Teams and SharePointUXC or UXMC (user experience certification or master’s certification)

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