Oklahoma City Community College
Box Office and Marketing Manager
Oklahoma City Community College, Oklahoma City, Oklahoma, United States, 73116
Posting Number:
Staff_0403289Classification Title:
StaffWorking Title:
Box Office and Marketing ManagerDatatel Position ID:
GLED3BOXOFMG1AAnnual Hours:
2080 Hours AnnuallyPlacement Range:
$18.32 - $20.61Position Type:
RegularJob Category:
Non-ExemptGeneral Description:
This position manages box office operations and marketing workflows for the OCCC Office of Cultural Programs; manages all subscription sales, single event sales, group ticket sales, ticketing operations, box office operations, and patron service issues; manages other tasks associated with event marketing and promotion including paper and radio ads and social media, with support from the OCCC Office of Marketing and Public Relations; and works to increase both single ticket sales and group sales as well as increase community awareness of the OCCC Visual and Performing Arts Center facilityReports To:
Director of Visual and Performing Arts CenterWhat position(s) reports to this position?:
Part-time Box Office Specialist
Student Employee Box Office CashiersMinimum Education/Experience:
Bachelors Degree.
Minimum (2) years full-time work experience managing performing arts organization or event box office, or similar operation, that includes administration of subscription series and the training and supervision of box office staff.Required Knowledge, Skills & Abilities:
Knowledge:Performance arts management
Box office operations and event organization
Box office ticketing systems from event set-up to sales
Ticket systems such as AudienceView Campus (formerly Universitytickets.com) system
Sales and business development
Subscription series management
Financial management
Accounting principles
Supervisory principles
English/Spanish language desired
Skills:Negotiating
Delivering customer service
Resolving conflicts
Motivating others
Enforcing accountability
Recruiting and interviewing
Communicating, both verbally and in writing
Using Microsoft Office and box office software
Working with the public
Abilities:Pay attention to details
Coordinate the completion of multiple tasks or projects within established deadlines
Work effectively in a changing and deadline-oriented environment
Effectively train box office staff on ticketing software, procedures, and culture
Work within a team
Accurately balance accounts dailyPhysical Demands/Working Conditions:
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
This position requires that the person has strength enough to lift, push, pull or carry objects weighting up to 25 pounds.
This position requires that the person has flexibility enough to bend, twist, and reach out when performing tasks.
This position requires that the person has speech and hearing enough to communicate in person and by telephone.
This position requires that the person demonstrate manual dexterity enough to operate keyboards and manipulate machine controls.
This position requires that the person has visual ability to read small print accurately in print, computer screens, and hand-held devices.
This position requires that the person has near vision enough to read and draft documents such as written communications, forms, reports, etc.
Work is performed in a relatively safe and secure box office environmentthat may periodically have unpredictable requirements or demands.
Work is performed during normal work hours; requires occasional evening and weekend work including working all ticketed performances and events.Preferred Qualifications:
Bachelors Degree in Management or a Performing Arts-related field
Minimum (2) years full-time work experience managing a performing arts organization, event box office, or similar operation including administration of subscription series, the training, and supervision of box office staff in an institution of higher education.
BilingualRequired Training:
Quarterly compliance training as assigned by institutionWork Hours:
This is a full-time, exempt position; generally, Monday-Friday, 8:00 AM 5:00 PM, however, includes occasional evening/weekend hours to support scheduled ticketed and public events.
Department:
Cultural ProgramsJob Open Date:
07/18/2024Open Until Filled:
NoHR Contact:
Rose SanchezSpecial Instructions to Applicants:
Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and transcript conferring highest degree.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.Job Duties (Position Specific):
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.Job Duties (Duties Assignment Statement):
Manages the box office operations to meet established annual revenue goals by applying business development and sales experience to ticket sales; works to increase both single ticket sales and group sales as well as increase community awareness of the OCCC VPAC facility; plans, orders, monitors, distributes, and accounts for all ticket sales; modifies, maintains, and updates subscriber/season ticket and potential subscriber databases; negotiates box office agreements with outside promoters; prepares contracts for authorized signatures; provides leadership in the development and communication of new ticketing policies, as needed, and maintains documents of all box office policies; manages day-to-day operations of ticketing and subscription sales and other patron transactions; oversees ticket inventory; up-sells appropriate packages, services, and events; generates accurate daily financial reports and seating records; builds and maintains performances and patron accounts on ticketing systems; manages special ticketing needs as well as discounts and promotions; ensures the fulfillment of house seats, complimentary tickets, and trade requests; and maintains ticketing processes to maximize efficiency and ensure accounting compliance and accountability.Works with venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, including will-call ticket pick up, and resolution of any or ticketing issues; develops positive and personal relationship with Cultural Programs constituents; works with outside promoters from box office contract to settlement; trains and schedules box office staff; and supervises student workers.
Collects and maintains patron data and lists for effective communication and relationship development; provides customer service by phone, in person, and in fulfilling online sales; uses customer service skills, diplomacy, and good judgment to resolve any escalated customer service issues such as counterfeit tickets, refund, reprints, etc.
Produces sales and box office settlement reports as requested; works with Director and Finance staff to develop and ensure accurate accounting procedures for ticket sales and box office activities; oversees box office cash handling procedures; generates box office settlements and reports; administers and controls cash flow from door sales, phone, web, and mail order sales; ensures compliance with system controls and cash handling procedures; provides financial data for grant final reports; and collects and analyzes box office data.
Interfaces with the Marketing and Public Relations Department; develops and implements strategies to market all Cultural Programs produced events to maximize ticket sales and ensure timely generation, distribution, and publishing of marketing assets; writes and proofs marketing copy for press releases, articles, etc.; coordinates all press inquiries; and produces marketing materials for digital, print, tv, radio and direct mail.
Promotes OCCC ticketed events to the patron database and through the College website, social media portals, community event calendars, and event websites; monitors marketing workflows to ensure the delivery of scheduled marketing initiatives.
Provides helpful information, including suggestions for events, parking options, driving directions, restaurant recommendations, and access for all patrons, and any other patron services; sells and coordinates program ad sales and event sponsorships to sponsor all Cultural Programs produced events; coordinates efforts with the OCCC Development Office to prevent overlap of sponsorships or duplication of work; and performs other duties as assigned.Job Duties (Safety / Policy & Procedures):
Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCCs established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.
Staff_0403289Classification Title:
StaffWorking Title:
Box Office and Marketing ManagerDatatel Position ID:
GLED3BOXOFMG1AAnnual Hours:
2080 Hours AnnuallyPlacement Range:
$18.32 - $20.61Position Type:
RegularJob Category:
Non-ExemptGeneral Description:
This position manages box office operations and marketing workflows for the OCCC Office of Cultural Programs; manages all subscription sales, single event sales, group ticket sales, ticketing operations, box office operations, and patron service issues; manages other tasks associated with event marketing and promotion including paper and radio ads and social media, with support from the OCCC Office of Marketing and Public Relations; and works to increase both single ticket sales and group sales as well as increase community awareness of the OCCC Visual and Performing Arts Center facilityReports To:
Director of Visual and Performing Arts CenterWhat position(s) reports to this position?:
Part-time Box Office Specialist
Student Employee Box Office CashiersMinimum Education/Experience:
Bachelors Degree.
Minimum (2) years full-time work experience managing performing arts organization or event box office, or similar operation, that includes administration of subscription series and the training and supervision of box office staff.Required Knowledge, Skills & Abilities:
Knowledge:Performance arts management
Box office operations and event organization
Box office ticketing systems from event set-up to sales
Ticket systems such as AudienceView Campus (formerly Universitytickets.com) system
Sales and business development
Subscription series management
Financial management
Accounting principles
Supervisory principles
English/Spanish language desired
Skills:Negotiating
Delivering customer service
Resolving conflicts
Motivating others
Enforcing accountability
Recruiting and interviewing
Communicating, both verbally and in writing
Using Microsoft Office and box office software
Working with the public
Abilities:Pay attention to details
Coordinate the completion of multiple tasks or projects within established deadlines
Work effectively in a changing and deadline-oriented environment
Effectively train box office staff on ticketing software, procedures, and culture
Work within a team
Accurately balance accounts dailyPhysical Demands/Working Conditions:
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:
This position requires that the person has strength enough to lift, push, pull or carry objects weighting up to 25 pounds.
This position requires that the person has flexibility enough to bend, twist, and reach out when performing tasks.
This position requires that the person has speech and hearing enough to communicate in person and by telephone.
This position requires that the person demonstrate manual dexterity enough to operate keyboards and manipulate machine controls.
This position requires that the person has visual ability to read small print accurately in print, computer screens, and hand-held devices.
This position requires that the person has near vision enough to read and draft documents such as written communications, forms, reports, etc.
Work is performed in a relatively safe and secure box office environmentthat may periodically have unpredictable requirements or demands.
Work is performed during normal work hours; requires occasional evening and weekend work including working all ticketed performances and events.Preferred Qualifications:
Bachelors Degree in Management or a Performing Arts-related field
Minimum (2) years full-time work experience managing a performing arts organization, event box office, or similar operation including administration of subscription series, the training, and supervision of box office staff in an institution of higher education.
BilingualRequired Training:
Quarterly compliance training as assigned by institutionWork Hours:
This is a full-time, exempt position; generally, Monday-Friday, 8:00 AM 5:00 PM, however, includes occasional evening/weekend hours to support scheduled ticketed and public events.
Department:
Cultural ProgramsJob Open Date:
07/18/2024Open Until Filled:
NoHR Contact:
Rose SanchezSpecial Instructions to Applicants:
Applicants are to thoroughly complete the online application and attach the following required documents: cover letter, resume, and transcript conferring highest degree.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.Job Duties (Position Specific):
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.Job Duties (Duties Assignment Statement):
Manages the box office operations to meet established annual revenue goals by applying business development and sales experience to ticket sales; works to increase both single ticket sales and group sales as well as increase community awareness of the OCCC VPAC facility; plans, orders, monitors, distributes, and accounts for all ticket sales; modifies, maintains, and updates subscriber/season ticket and potential subscriber databases; negotiates box office agreements with outside promoters; prepares contracts for authorized signatures; provides leadership in the development and communication of new ticketing policies, as needed, and maintains documents of all box office policies; manages day-to-day operations of ticketing and subscription sales and other patron transactions; oversees ticket inventory; up-sells appropriate packages, services, and events; generates accurate daily financial reports and seating records; builds and maintains performances and patron accounts on ticketing systems; manages special ticketing needs as well as discounts and promotions; ensures the fulfillment of house seats, complimentary tickets, and trade requests; and maintains ticketing processes to maximize efficiency and ensure accounting compliance and accountability.Works with venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, including will-call ticket pick up, and resolution of any or ticketing issues; develops positive and personal relationship with Cultural Programs constituents; works with outside promoters from box office contract to settlement; trains and schedules box office staff; and supervises student workers.
Collects and maintains patron data and lists for effective communication and relationship development; provides customer service by phone, in person, and in fulfilling online sales; uses customer service skills, diplomacy, and good judgment to resolve any escalated customer service issues such as counterfeit tickets, refund, reprints, etc.
Produces sales and box office settlement reports as requested; works with Director and Finance staff to develop and ensure accurate accounting procedures for ticket sales and box office activities; oversees box office cash handling procedures; generates box office settlements and reports; administers and controls cash flow from door sales, phone, web, and mail order sales; ensures compliance with system controls and cash handling procedures; provides financial data for grant final reports; and collects and analyzes box office data.
Interfaces with the Marketing and Public Relations Department; develops and implements strategies to market all Cultural Programs produced events to maximize ticket sales and ensure timely generation, distribution, and publishing of marketing assets; writes and proofs marketing copy for press releases, articles, etc.; coordinates all press inquiries; and produces marketing materials for digital, print, tv, radio and direct mail.
Promotes OCCC ticketed events to the patron database and through the College website, social media portals, community event calendars, and event websites; monitors marketing workflows to ensure the delivery of scheduled marketing initiatives.
Provides helpful information, including suggestions for events, parking options, driving directions, restaurant recommendations, and access for all patrons, and any other patron services; sells and coordinates program ad sales and event sponsorships to sponsor all Cultural Programs produced events; coordinates efforts with the OCCC Development Office to prevent overlap of sponsorships or duplication of work; and performs other duties as assigned.Job Duties (Safety / Policy & Procedures):
Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCCs established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.