Coppin State University
Assistant Director, Digital User Experience Team
Coppin State University, Baltimore, Maryland, United States, 21206
The Information Technology Division is looking for an experienced person for the Desktop User Experience Team (DUET). This position reports to the Director of DUET. The Assistant Director will be responsible for planning, implementing, and managing the use of computer technology throughout the organization. Provides leadership for DUET members responsible for providing IT customers with client computing equipment and support. Works in a team environment and achieves outstanding service consistently through both proactive and regular communication. Performs related duties as assigned, as necessary, or as requested by the management. Stays abreast of new technologies, and where appropriate, deploys school-wide technologies. Available on call during non-business hours, weekends, and holidays.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.ESSENTIAL RESPONSIBILITIES:
Oversee and coordinate the daily activities of the DUET members.
Establish and maintain client computing standards including integration with procurement processes.
Enforce use of standardized processes and tools for managing client computing assets.
Establish and maintain positive working relationships with distributed academic technicians to support collaborative work assignments and increase standardization.
Collaborate with Helpdesk manager to enhance desktop support capabilities at first point of contact.
Define, organize, and provide technical leadership for client computing related projects.
Support client computing requirements for IT departmental projects.
Evaluate and recommend client computing solutions to enhance user productivity.
Recruit, hire, evaluate, and develop staff to ensure efficient operations.
Performs other related duties as assigned.
EDUCATION:
Bachelor’s Degree in Information Technology or a related field.
EXPERIENCE:
Advanced knowledge of Windows based computer hardware and software.
Extensive knowledge of using and supporting Windows operating system, mobile operating systems, and a wide variety of software applications, including Microsoft Office.
Experience with Microsoft SCCM and VMWare Horizon.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to effectively manage multiple, competing, high-priority projects.
Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload.
Ability to provide excellent customer service and work collaboratively and effectively with peers.
An understanding of data networks and telecommunications standards and components.
Ability to manage multiple clients in a fast-paced environment.
Must have excellent organizational and project management skills.
Must have strong written and verbal communication skills.
Experience in a higher education, military, or related not-for-profit setting preferred.
Strong theoretical and practical understanding of the OSI model, WAN technologies, and LAN technologies.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
#J-18808-Ljbffr
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.ESSENTIAL RESPONSIBILITIES:
Oversee and coordinate the daily activities of the DUET members.
Establish and maintain client computing standards including integration with procurement processes.
Enforce use of standardized processes and tools for managing client computing assets.
Establish and maintain positive working relationships with distributed academic technicians to support collaborative work assignments and increase standardization.
Collaborate with Helpdesk manager to enhance desktop support capabilities at first point of contact.
Define, organize, and provide technical leadership for client computing related projects.
Support client computing requirements for IT departmental projects.
Evaluate and recommend client computing solutions to enhance user productivity.
Recruit, hire, evaluate, and develop staff to ensure efficient operations.
Performs other related duties as assigned.
EDUCATION:
Bachelor’s Degree in Information Technology or a related field.
EXPERIENCE:
Advanced knowledge of Windows based computer hardware and software.
Extensive knowledge of using and supporting Windows operating system, mobile operating systems, and a wide variety of software applications, including Microsoft Office.
Experience with Microsoft SCCM and VMWare Horizon.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to effectively manage multiple, competing, high-priority projects.
Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload.
Ability to provide excellent customer service and work collaboratively and effectively with peers.
An understanding of data networks and telecommunications standards and components.
Ability to manage multiple clients in a fast-paced environment.
Must have excellent organizational and project management skills.
Must have strong written and verbal communication skills.
Experience in a higher education, military, or related not-for-profit setting preferred.
Strong theoretical and practical understanding of the OSI model, WAN technologies, and LAN technologies.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
#J-18808-Ljbffr