Promotions Team Member

Job DetailsJob LocationROLLING HILLS CASINO - CORNING, CAPosition TypeFull TimeSalary Range$16.00 - $16.00 HourlyJob ShiftAnyJob CategoryMarketingDescriptionSummaryPromotions Team Members are dedicated to serving the guests of Rolling Hills Casino.Essential Duties and Responsibilities include the following:•Ability to work flexible hours including days, nights, weekends, and holidays to specific job role.•Thorough working knowledge of the casino's procedures and guidelines are required.•Ability to work independently as well as part of a team.•Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.•Excellent problem-solving skills and ability to work under pressure.•Assists guests in locating proper seat and section in the venue.•Provides high quality customer service and hospitality in the execution of tasks and responsibilities.•Provides specific and general departmental information regarding the casino and casino's promotions to casino guests.•Serves as back-up for creating promotional offers in system when the Database Manager is not available.•Develops and maintains information on current promotions or special events to promote and carry out promotions and events.•Organizes and participates in casino promotions, events, tournaments, and concerts to ensure excellent customer service.•Issues/Redeems appropriate promotional prizes, items, vouchers, and free play to casino guests.•Performs variety of clerical duties and projects.•Help maintain promotional information for kiosks.•Straightens and organizes inventory.•Other duties as assigned.Requirements•Minimum 21 years of age.Supervisory ResponsibilitiesThis job does not have supervisory responsibilities.QualificationsTo perform this job successfully an individual must be at least 21 years of age and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Demonstrate excellent interpersonal, problem solving, and customer service skills. Must show the ability to work under team management approach. Must be willing to work any shift and weekends. Bilingual English/Spanish strongly preferred.Education and/or ExperienceHigh School Diploma or General Education Degree (GED) preferred. Must have basic computer aptitude and excellent customer service skills.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to internal and external customers.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Certificates, Licenses, RegistrationsGaming license issued by the Paskenta Gaming Commission. Valid California driver's license.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places. The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Duties, responsibilities, requirements, and expectations that pertain to this job are subject to change as needed.