Mozaic, Inc.
Sr. Technical Writer
Mozaic, Inc., Nashville, Tennessee, United States, 37245
We are seeking an experienced and detail-oriented Senior Technical Writer to join our team. As a Senior Technical Writer, you will play a crucial role in creating clear and comprehensive documentation for our products, services, and technical processes. The ideal candidate should have a strong technical background, exceptional writing skills, and the ability to communicate complex information in a user-friendly manner.Documentation Development:
Create and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.Collaborate with subject matter experts to gather information and ensure accuracy of technical content.User Assistance:
Develop user guides, FAQs, and tutorials to help end-users understand and effectively use our products and services.Work closely with UI/UX designers to create in-app guidance and tooltips.API Documentation:
Produce comprehensive and developer-friendly API documentation, ensuring accuracy, clarity, and completeness.Collaborate with software engineers to understand and document API functionalities and use cases.Documentation Review and Editing:
Review and edit documentation for clarity, consistency, and adherence to style guides.Provide feedback to other writers to improve the overall quality of documentation.Collaboration:
Collaborate with cross-functional teams, including product managers, software engineers, and quality assurance, to gather information and ensure documentation reflects the latest product features.Documentation Tools and Processes:
Stay up-to-date with industry best practices and tools for technical writing.Implement and improve documentation processes to enhance efficiency and quality.Training and Support:
Provide training and support to junior technical writers as needed.Assist in resolving documentation-related queries from internal teams and customers.Stay Informed on Industry Trends:
Stay up-to-date with industry trends and emerging technologies related to SDK development.Incorporate new technologies and best practices into SDK design and development.Qualifications
Proven experience as a Technical Writer, with a focus on creating technical documentation for software products.Exceptional writing and editing skills with the ability to convey complex technical information in a clear and concise manner.Solid understanding of software development concepts and the ability to grasp complex technical information quickly.Proficient in using documentation tools such as Markdown, DITA, and version control systems (e.g., Git).Excellent communication and interpersonal skills.Ability to work collaboratively in a cross-functional team environment.Preferred Qualifications
Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.
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Create and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.Collaborate with subject matter experts to gather information and ensure accuracy of technical content.User Assistance:
Develop user guides, FAQs, and tutorials to help end-users understand and effectively use our products and services.Work closely with UI/UX designers to create in-app guidance and tooltips.API Documentation:
Produce comprehensive and developer-friendly API documentation, ensuring accuracy, clarity, and completeness.Collaborate with software engineers to understand and document API functionalities and use cases.Documentation Review and Editing:
Review and edit documentation for clarity, consistency, and adherence to style guides.Provide feedback to other writers to improve the overall quality of documentation.Collaboration:
Collaborate with cross-functional teams, including product managers, software engineers, and quality assurance, to gather information and ensure documentation reflects the latest product features.Documentation Tools and Processes:
Stay up-to-date with industry best practices and tools for technical writing.Implement and improve documentation processes to enhance efficiency and quality.Training and Support:
Provide training and support to junior technical writers as needed.Assist in resolving documentation-related queries from internal teams and customers.Stay Informed on Industry Trends:
Stay up-to-date with industry trends and emerging technologies related to SDK development.Incorporate new technologies and best practices into SDK design and development.Qualifications
Proven experience as a Technical Writer, with a focus on creating technical documentation for software products.Exceptional writing and editing skills with the ability to convey complex technical information in a clear and concise manner.Solid understanding of software development concepts and the ability to grasp complex technical information quickly.Proficient in using documentation tools such as Markdown, DITA, and version control systems (e.g., Git).Excellent communication and interpersonal skills.Ability to work collaboratively in a cross-functional team environment.Preferred Qualifications
Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.
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