University of Washington
MANAGER, TELECOMMUNICATIONS AND MOBILE DEVICE SUPPORT
University of Washington, Los Angeles, California, United States, 90079
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All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.MANAGER, TELECOMMUNICATIONS AND MOBILE DEVICE SUPPORT Job Location Detail:
HYBRID - Primary remote, but requires occasional trips to Seattle-area hospitals to solve application issues.Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position,
click here.UW MEDICINE IT SERVICES
has an outstanding job opportunity for a
Manager, Telecommunications and Mobile Device Support
position.PLEASE NOTE: This position is open to current UW Medicine IT Services Employees only.WORK SCHEDULE100% FTE – 40 hours per weekDay Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-FridayDEPARTMENT DESCRIPTIONUW Medicine IT Services (ITS)
is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.POSITION HIGHLIGHTSHybrid opportunityValues-based work environmentActive departmental Equity, Diversity, and Inclusion Committee15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year100% matching, 100% immediately vesting 403(b)PRIMARY JOB RESPONSIBILITIESProviding leadership, mentorship, and supervision to a staff who perform support, implementation, and technical analysis on telecom and mobile device solutions and systems.Managing the design and implementation of user management and support processes.Guiding Telecommunications Supervisors in the management of ticket queues and the operational oversight of staff engaged in resolving telecom and mobile device issues.Collaborating with the Director to identify changing business needs and create a workforce plan to strategically allocate resources.Representing telecom and mobile devices in leadership, governance, and steering committees by preparing and presenting on KPIs and SLAs to support department initiatives.Managing user relationships to analyze, plan, prioritize, and follow up project work and systems requests.Ensuring that production systems operate accurately, reliably, and efficiently.Collaborating with Supervisors and Director to identify professional development opportunities.Guiding with Supervisors and Principals to analyze and improve processes and procedures.Guiding Supervisors and Principals in the management and scheduling of technical activities.Training departmental staff and their clients in Medical Center standard systems.REQUIREMENTSBachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience.6+ years of experience must include:6+ years’ experience mentoring, leading, or managing technology and/or business professionals.Demonstrated management and leadership capabilities with proven ability to influence in a matrix environment.Proven ability to make administrative/procedural decisions and provide guidance and leadership to staff.6+ years progressively responsible experience in analysis, installation, configuration, maintenance, and troubleshooting of workstations.3+ years of senior-level communications technician experience.Advanced knowledge of communications best practices, installation practices, safety practices, and cable management.Experience in supervision of staff responsible for installing and troubleshooting IT Telephony Services and equipment.Experience working with mobile devices using IOS operating system.Working knowledge of and the ability to mentor others in local and wide area networks technologies including Wi-Fi.Working knowledge of and the ability to mentor others in network protocols such as TCP/IP and SNMP.Experience leading teams in Mobile Device Management tools.Experience in developing and improving workflow procedures for emerging technologies.Hands-on experience with and experience training others in end device hardware and software support experience.Experience managing relationships with hardware and software vendors.Advanced experience leading small to large scale IT projects.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.Become part of our team.
Join our mission to make life healthier for everyone in our community.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
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All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.MANAGER, TELECOMMUNICATIONS AND MOBILE DEVICE SUPPORT Job Location Detail:
HYBRID - Primary remote, but requires occasional trips to Seattle-area hospitals to solve application issues.Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position,
click here.UW MEDICINE IT SERVICES
has an outstanding job opportunity for a
Manager, Telecommunications and Mobile Device Support
position.PLEASE NOTE: This position is open to current UW Medicine IT Services Employees only.WORK SCHEDULE100% FTE – 40 hours per weekDay Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-FridayDEPARTMENT DESCRIPTIONUW Medicine IT Services (ITS)
is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.POSITION HIGHLIGHTSHybrid opportunityValues-based work environmentActive departmental Equity, Diversity, and Inclusion Committee15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year100% matching, 100% immediately vesting 403(b)PRIMARY JOB RESPONSIBILITIESProviding leadership, mentorship, and supervision to a staff who perform support, implementation, and technical analysis on telecom and mobile device solutions and systems.Managing the design and implementation of user management and support processes.Guiding Telecommunications Supervisors in the management of ticket queues and the operational oversight of staff engaged in resolving telecom and mobile device issues.Collaborating with the Director to identify changing business needs and create a workforce plan to strategically allocate resources.Representing telecom and mobile devices in leadership, governance, and steering committees by preparing and presenting on KPIs and SLAs to support department initiatives.Managing user relationships to analyze, plan, prioritize, and follow up project work and systems requests.Ensuring that production systems operate accurately, reliably, and efficiently.Collaborating with Supervisors and Director to identify professional development opportunities.Guiding with Supervisors and Principals to analyze and improve processes and procedures.Guiding Supervisors and Principals in the management and scheduling of technical activities.Training departmental staff and their clients in Medical Center standard systems.REQUIREMENTSBachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience.6+ years of experience must include:6+ years’ experience mentoring, leading, or managing technology and/or business professionals.Demonstrated management and leadership capabilities with proven ability to influence in a matrix environment.Proven ability to make administrative/procedural decisions and provide guidance and leadership to staff.6+ years progressively responsible experience in analysis, installation, configuration, maintenance, and troubleshooting of workstations.3+ years of senior-level communications technician experience.Advanced knowledge of communications best practices, installation practices, safety practices, and cable management.Experience in supervision of staff responsible for installing and troubleshooting IT Telephony Services and equipment.Experience working with mobile devices using IOS operating system.Working knowledge of and the ability to mentor others in local and wide area networks technologies including Wi-Fi.Working knowledge of and the ability to mentor others in network protocols such as TCP/IP and SNMP.Experience leading teams in Mobile Device Management tools.Experience in developing and improving workflow procedures for emerging technologies.Hands-on experience with and experience training others in end device hardware and software support experience.Experience managing relationships with hardware and software vendors.Advanced experience leading small to large scale IT projects.ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.Become part of our team.
Join our mission to make life healthier for everyone in our community.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
#J-18808-Ljbffr