University of Washington
MANAGER, TELECOMMUNICATIONS AND MOBILE DEVICE SUPPORT
University of Washington, Seattle, Washington, United States, 98101
Req #:239814Department:UW MEDICINE IT SERVICESAppointing Department Web Address:Job Location: Remote/Hybrid,
Seattle - DowntownJob Location Detail:HYBRID - Primary remote, but requires occasional trips to Seattle-area hospitals to solve application issues.Posting Date:10/08/2024 Closing Info:Closes On
10/15/2024Salary:$11,667 - $13,334 per month Other Compensation:Limited Recruitment: Open to Department employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.
Shift:First ShiftBenefits:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.UW MEDICINE IT SERVICES has an outstanding job opportunity for a Manager, Telecommunications and Mobile Device Support position.PLEASE NOTE: This position is open to current UW Medicine IT Services Employees only.WORK SCHEDULE100% FTE – 40 hours per weekDay Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-FridayDEPARTMENT DESCRIPTIONUW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.
UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).
ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.POSITION HIGHLIGHTSHybrid opportunityValues-based work environmentActive departmental Equity, Diversity, and Inclusion Committee15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year100% matching, 100% immediately vesting 403(b)PRIMARY JOB RESPONSIBILITIESProviding leadership, mentorship, and supervision to a staff who perform support, implementation, and technical analysis on telecom and mobile device solutions and systems, including adapting and integrating existing software and hardware systems within University of Washington MedicineManaging the design and implementation of user management and support processesGuiding Telecommunications Supervisors in the management of ticket queues and the operational oversight of staff engaged in resolving telecom and mobile device issuesCollaborating with the Director to identify changing business needs and create a workforce plan to strategically allocate resources to evolve the services of both telecom and mobile device teamsRepresenting telecom and mobile devices in leadership, governance, and steering committees by preparing and presenting on KPIs and SLAs to support department iniativesManaging user relationships to analyze, plan, prioritize, and follow up project work and systems requestsEnsuring that production systems operate accurately, reliably, and efficientlyCollaborating with Supervisors and Director to identify professional development opportunities in technical and behavioral skills to support career advancement among the teamsGuiding with Supervisors and Principals to analyze and improve processes and procedures and ensure appropriate documentation and resources to maintain daily operations and implement improvementsGuiding Supervisors and Principals in the management and scheduling of technical activites and the on-call schedule in support of a 24-hour/7 day production environmentTraining departmental staff and their clients in Medical Center standard systemsREQUIREMENTSBachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience6+ years of experience must include:6+ years’ experience mentoring, leading, or managing technology and/or business professionalsDemonstrated management and leadership capabilities with proven ability to influence in matrix environmentProven ability to make administrative/procedural decisions and provide guidance and leadership to staff6+ years progressively responsible experience in analysis, installation, configuration, maintenance, and troubleshooting of workstations, system software, in support of end user computing devices3+ years of senior-level communications technician experienceAdvanced knowledge of communications best practices, installation practices, safety practices, cable management, usage of hand tools, termination equipment, use of power tools, and ladder safetyExperience in supervision of staff responsible for installing and troubleshooting IT Telephony Services and equipmentExperience working with mobile devices using IOS operating systemWorking knowledge of and the ability to mentor others in local and wide area networks technologies including Wi-FiWorking knowledge of and the ability to mentor others in network protocols such as, TCP/IP, and SNMPExperience leading teams in Mobile Device Management toolsExperience in developing and improving workflow procedures for emerging technologiesHands-on experience with and experience training others in end device hardware and software support experienceExperience managing relationships with hardware and software vendorsAdvanced experience leading small to large scale IT projectsABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Open to Department employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.
Seattle - DowntownJob Location Detail:HYBRID - Primary remote, but requires occasional trips to Seattle-area hospitals to solve application issues.Posting Date:10/08/2024 Closing Info:Closes On
10/15/2024Salary:$11,667 - $13,334 per month Other Compensation:Limited Recruitment: Open to Department employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.
Shift:First ShiftBenefits:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.UW MEDICINE IT SERVICES has an outstanding job opportunity for a Manager, Telecommunications and Mobile Device Support position.PLEASE NOTE: This position is open to current UW Medicine IT Services Employees only.WORK SCHEDULE100% FTE – 40 hours per weekDay Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-FridayDEPARTMENT DESCRIPTIONUW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.
UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).
ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.POSITION HIGHLIGHTSHybrid opportunityValues-based work environmentActive departmental Equity, Diversity, and Inclusion Committee15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year100% matching, 100% immediately vesting 403(b)PRIMARY JOB RESPONSIBILITIESProviding leadership, mentorship, and supervision to a staff who perform support, implementation, and technical analysis on telecom and mobile device solutions and systems, including adapting and integrating existing software and hardware systems within University of Washington MedicineManaging the design and implementation of user management and support processesGuiding Telecommunications Supervisors in the management of ticket queues and the operational oversight of staff engaged in resolving telecom and mobile device issuesCollaborating with the Director to identify changing business needs and create a workforce plan to strategically allocate resources to evolve the services of both telecom and mobile device teamsRepresenting telecom and mobile devices in leadership, governance, and steering committees by preparing and presenting on KPIs and SLAs to support department iniativesManaging user relationships to analyze, plan, prioritize, and follow up project work and systems requestsEnsuring that production systems operate accurately, reliably, and efficientlyCollaborating with Supervisors and Director to identify professional development opportunities in technical and behavioral skills to support career advancement among the teamsGuiding with Supervisors and Principals to analyze and improve processes and procedures and ensure appropriate documentation and resources to maintain daily operations and implement improvementsGuiding Supervisors and Principals in the management and scheduling of technical activites and the on-call schedule in support of a 24-hour/7 day production environmentTraining departmental staff and their clients in Medical Center standard systemsREQUIREMENTSBachelor’s degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience6+ years of experience must include:6+ years’ experience mentoring, leading, or managing technology and/or business professionalsDemonstrated management and leadership capabilities with proven ability to influence in matrix environmentProven ability to make administrative/procedural decisions and provide guidance and leadership to staff6+ years progressively responsible experience in analysis, installation, configuration, maintenance, and troubleshooting of workstations, system software, in support of end user computing devices3+ years of senior-level communications technician experienceAdvanced knowledge of communications best practices, installation practices, safety practices, cable management, usage of hand tools, termination equipment, use of power tools, and ladder safetyExperience in supervision of staff responsible for installing and troubleshooting IT Telephony Services and equipmentExperience working with mobile devices using IOS operating systemWorking knowledge of and the ability to mentor others in local and wide area networks technologies including Wi-FiWorking knowledge of and the ability to mentor others in network protocols such as, TCP/IP, and SNMPExperience leading teams in Mobile Device Management toolsExperience in developing and improving workflow procedures for emerging technologiesHands-on experience with and experience training others in end device hardware and software support experienceExperience managing relationships with hardware and software vendorsAdvanced experience leading small to large scale IT projectsABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team. Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Open to Department employees only
If you are a UW employee and would like to be considered for this position, please login to your UW employee profile to apply.