Mercy Medical Center, Inc.
Director of Strategic Internal Communications
Mercy Medical Center, Inc., Baltimore, Maryland, United States, 21206
Summary The Director of Strategic Internal Communications leads the development and execution of comprehensive internal communications strategies that unite Mercy Medical Center's downtown campus with its network of satellite locations and Stella Maris long-term care services. This role drives engagement with physicians, providers, nurses, and staff while strengthening the Mercy mission and brand across all locations. By fostering a connected organizational culture and enhanced employee experience, this position directly supports Mercy's commitment to exceptional patient care. The role leverages both traditional and digital solutions to ensure seamless communication across all locations.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Key Competencies
Strategic planning and executionLeadership and collaborationCreative problem-solvingAdaptability and innovationProject management excellenceData-driven decision makingTechnology integrationMulti-location stakeholder engagementResponsibilities
Design and execute multi-channel internal communications strategies that align with Mercy's mission and strategic objectives, fostering an engaged workforce that promotes culture and a consistent brand experience across all locations.Create and manage a strategic content and communications calendar that drives engagement, promotes cross-location collaboration, and celebrates Mercy's culture, growth, and achievements throughout the entire network.Develop and distribute compelling content across existing internal platforms (intranet, email, digital signage) while implementing innovative new communication tools (mobile apps, targeted campaigns) to connect main campus staff with satellite locations and enable scalable information sharing.Partner with leadership to craft messages that reinforce organizational values and deepen employee understanding of strategic initiatives, ensuring consistency across all locations.Build and maintain strong communication channels between the downtown campus and satellite locations while empowering employees as brand ambassadors across the entire system.Oversee routine communications and recognition programs that inspire pride and brand and workforce loyalty, highlighting achievements across all locations.Measure communication effectiveness through data analytics, surveys, and feedback across all locations; provide actionable insights to leadership.Collaborate with Marketing, HR, IT, Operations and other related departments to maintain message alignment and optimize performance across the Mercy network.Build key stakeholder relationships throughout all locations to gather insights and establish effective communication cadence.Requirements
Bachelor's degree in Communications, Journalism, PR, or related field; Master's preferred7-10 years' experience in communications and marketing, healthcare background preferredProven success developing corporate communications strategies and driving engagement across multiple locationsExperience launching new communication platforms and marketing initiativesExcellence in stakeholder-tailored writing and verbal communicationStrong understanding of multi-channel marketing and communication strategiesChange management and employee engagement expertiseHealthcare industry knowledge and market research experienceProficiency with digital platforms, AI applications, and emerging technologiesDemonstrated ability to work effectively with senior leadership across multiple locationsStrong project management skills and experience with work management platformsProficiency in Microsoft Office and digital communication toolsBenefits Benefits Eligibility is based on your scheduled FTE status and Job CategoryCompetitive health, prescription, vision and dental benefits & wellness credit for eligible employees403(b) retirement plan with generous company match and “catch up” provisionPaid Time Off (PTO) & company paid holidaysTuition reimbursementMental Health resources and other employee related wellness opportunities through our Employee Assistance ProgramEmployer paid Short & Long Term Disability benefits for eligible employeesVoluntary BenefitsDiscounts on auto & home insurance and Verizon plansMercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and ValuesEEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
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Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Key Competencies
Strategic planning and executionLeadership and collaborationCreative problem-solvingAdaptability and innovationProject management excellenceData-driven decision makingTechnology integrationMulti-location stakeholder engagementResponsibilities
Design and execute multi-channel internal communications strategies that align with Mercy's mission and strategic objectives, fostering an engaged workforce that promotes culture and a consistent brand experience across all locations.Create and manage a strategic content and communications calendar that drives engagement, promotes cross-location collaboration, and celebrates Mercy's culture, growth, and achievements throughout the entire network.Develop and distribute compelling content across existing internal platforms (intranet, email, digital signage) while implementing innovative new communication tools (mobile apps, targeted campaigns) to connect main campus staff with satellite locations and enable scalable information sharing.Partner with leadership to craft messages that reinforce organizational values and deepen employee understanding of strategic initiatives, ensuring consistency across all locations.Build and maintain strong communication channels between the downtown campus and satellite locations while empowering employees as brand ambassadors across the entire system.Oversee routine communications and recognition programs that inspire pride and brand and workforce loyalty, highlighting achievements across all locations.Measure communication effectiveness through data analytics, surveys, and feedback across all locations; provide actionable insights to leadership.Collaborate with Marketing, HR, IT, Operations and other related departments to maintain message alignment and optimize performance across the Mercy network.Build key stakeholder relationships throughout all locations to gather insights and establish effective communication cadence.Requirements
Bachelor's degree in Communications, Journalism, PR, or related field; Master's preferred7-10 years' experience in communications and marketing, healthcare background preferredProven success developing corporate communications strategies and driving engagement across multiple locationsExperience launching new communication platforms and marketing initiativesExcellence in stakeholder-tailored writing and verbal communicationStrong understanding of multi-channel marketing and communication strategiesChange management and employee engagement expertiseHealthcare industry knowledge and market research experienceProficiency with digital platforms, AI applications, and emerging technologiesDemonstrated ability to work effectively with senior leadership across multiple locationsStrong project management skills and experience with work management platformsProficiency in Microsoft Office and digital communication toolsBenefits Benefits Eligibility is based on your scheduled FTE status and Job CategoryCompetitive health, prescription, vision and dental benefits & wellness credit for eligible employees403(b) retirement plan with generous company match and “catch up” provisionPaid Time Off (PTO) & company paid holidaysTuition reimbursementMental Health resources and other employee related wellness opportunities through our Employee Assistance ProgramEmployer paid Short & Long Term Disability benefits for eligible employeesVoluntary BenefitsDiscounts on auto & home insurance and Verizon plansMercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and ValuesEEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
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