Case Manager-Health Promotion Job at Lutheran Social Services of the Southwest i

Join Lutheran Social Services of the Southwest (LSS-SW), a nonprofit organization established in 1970 to assist our most vulnerable community members. LSS-SW is dedicated to delivering services that:

STABILIZE during crises,
BUILD self-reliant foundations, and
PRESERVE dignity and respect.

Each month, LSS-SW supports over 5,000 Arizonans in Metro Phoenix, Tucson, and southern Arizona through programs in Refugee Services, Aging and Disability Services, Family Services, and Emergency Services.
Position Overview: The Health Promotion Case Manager is responsible for developing and implementing health-focused programs to improve the well-being of refugees and the Office of Refugee Resettlement (ORR)-eligible individuals resettled in Tucson. Collaborating closely with supervisors, local health departments, community organizations, and refugee service providers, the Case Manager will facilitate access to healthcare services, provide culturally appropriate health resources, and support clients in navigating health-related systems.

Key Responsibilities:

• Provide case management support, helping refugees navigate state and local systems independently.
• Schedule and coordinate healthcare services, transportation, and interpretation for clients.
• Advocate for culturally and linguistically appropriate healthcare services.
• Track client outcomes, prepare reports, and gather data on service delivery and program impact.
• Design health programs focused on preventive care, education, and healthcare access.
• Lead health education workshops, community outreach, and events for wellness promotion.
• Develop educational materials and refer clients to screenings, vaccination drives, and other health events.
• Build and maintain partnerships with community agencies, healthcare providers, and government agencies.
• Attend community meetings, health fairs, and networking events as an advocate for refugee health needs.
• Maintain professional credentials and ensure adherence to safety protocols.

Qualifications:

• High school diploma or GED required.
• Bachelor's degree (B. A.) from a four-year college or university in social work, sociology, psychology, or a related field preferred.
• Experience in case management.
• Working with diverse communities, especially refugees, preferred.
• Experience in health promotion/administration and ability to advocate for culturally appropriate healthcare.
• Strong interpersonal and organizational skills.
• Ability to collaborate with diverse individuals in a multicultural environment, collaborating with people from diverse backgrounds non-judgmentally.
• Commitment to promoting client-centered service and respect for diversity in all interactions.
• Negotiation and conflict resolution skills.
• Ability to manage time effectively, work independently, and manage confidential information with discretion.
• Proficient with computers and related business electronics, systems, and software, including Microsoft Office products.
• Professional communications in all forms, strong customer service skills, effective listening, ability to ascertain needs, and exercise good judgment.
• Ability to sit or stand for extended periods, operate office equipment, and occasionally lift to 25 pounds.
• Ability to work within the mission of LSS-SW.

Join Our Mission:
If you are passionate about making a difference and have a strong career advisement background, join us in fulfilling the mission of LSS-SW to support and empower our community's most vulnerable members, and our vision of "A future where all people thrive."

All positions at Lutheran Social Services of the Southwest require a background check.