Technical Writer - Intern Job at Smart Data Solutions LLC in Plano

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Technical Writer Intern to join our team!

What you’ll be doing?

The Technical Writer Intern will be creating professional level training documentation for medical support teams, specifically in relation to product development. This individual will be developing several easily understood manuals for fresh and seasoned users, as well as building training presentations covering that same material. Primary focus will be creating the materials for the product development team.

• Create, edit, and maintain comprehensive technical documentation, including user guides, API documentation, release notes, and FAQs.
• Collaborate with software developers, product managers, and other stakeholders to gather information and understand documentation requirements.
• Convert complex technical information into easily understandable text and visual aids for diverse audiences, including end-users and developers.
• Gather required information to create documentation of the following:
  • Client-specific implementation documentation
  • Update User guide for Quick Claim Portal
  • Presentation materials for Quick Claim and Provider Portal
  • Create training materials for customers on filling out every form utilized for facility, professional, dental, and pharmacy
  • Presentation materials for forms completion for customer and internal rep use
  • Documentation for new customers on how to enroll for clearinghouse services, add providers, and remove providers as needed
  • Presentation materials for enrollment/removal
  • Documentation for troubleshooting ticketing system
  • Presentation materials for SDS ticketing system
• Perform other duties as assigned

What we’re looking for?

Required skills:

• 3+ years of experience in technical writing
• Excellent writing, editing, and proofreading skills
• Strong understanding of software development process and terminology
• Professional presentation design background in Word/PFS and PowerPoint
• Strong research skills and the ability to quickly grasp complex technical concepts
• Excellent attention to detail and commitment to producing high-quality work
• Able to simplify complex processes to a basic understanding level
• A background in healthcare, preferably in insurance claim processing preferred
• Ability to anticipate general Q&As for individuals utilizing these training materials to build them into the material

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic and values forward thinking, collaboration, and fairness! We work hard for our customers and have fun along the way!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day

Who is Smart Data Solutions?

For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS’ headquarters are just outside of St. Paul, MN with 300+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98%+ customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.

Location:

This position is located in our Plano, TX Office. This is role requires 3 days in-office work per week.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.