User Experience Researcher/Ops (Senior/Principal) Job at Fidelity in Boston

Job Description: User Experience Researcher The Role Fidelity Investments is looking for a User Experience Researcher with an operations focus who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad. The Expertise and Skills You Bring 5-8 years of UX or related experience is preferred. A degree in a related field such as in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification. Experience working on agile teams delivering value in digital products preferred. Financial or similar industry experience desired. Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies. Experience with UXops preferred. Skills Deep familiarity with executing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquiries, ethnographic studies, & card sorting. Ability to craft, evaluate and evolve user models (personas, scenarios, profiles). Ability to perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability. Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives. Creates and develops post project executive summaries, retrospectives and project follow-ups. A foundation of development knowledge, both web and mobile. UX Researchers typically: Lead definition of the research work and deliver business outcomes across multiple product teams, with minimal guidance and coaching. Plan, execute and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices. Collaborate with stakeholders to define & refine research objectives and ensure alignment with strategic, business and user goals. Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities. Interpret qualitative and quantitative data from web analytics, user research data, trends and patterns to create actionable recommendations at project and portfolio level. Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted. Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight. Partner with the product owner to help inform product strategy. Work across the organization to drive consistent customer experiences. Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD). Provide research and product thought leadership. Manages administrative responsibilities on UXR tools/platforms including Qualtrics, SharePoint, Confluence, Jira, Dovetail and others. Supports UX team needs including participant management, data storage, privacy and legal standards, research template library and upskilling. The Team As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity’s most critical business issues. The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. #J-18808-Ljbffr