Communication Specialist Job at Tuskegee University in Tuskegee

Position Information

Position Title: Communication Specialist

Status: Full Time

Job Summary

The Communications Specialist is primarily responsible for operating the Microsoft telephony software, Microsoft Teams, and other associated equipment to receive, transfer, and transmit calls, and transmits messages. Reporting to the Assistant Director of the Office of Information Technology, this position is the primary initial contact and representative of the University to the public.

Responsibilities

• Perform related clerical tasks and duties as required or assigned.
• Complete calls to outside lines and transfer incoming calls as required.
• Capture call data and run reports daily of calls as assigned.
• Initiate additions or deletions to the University internal Telephone Directory.
• Train new part-time or full-time staff, faculty (including student workers) as assigned.
• Provide caller information for meetings and other special events.
• Review requests for telephone training and assist new staff in telephone system use, including setup and maintenance of voicemail.
• Distribute, train, and process requests for cellular phones and desk phones.
• Perform other related duties as required.

Qualifications (Education, Experience, and Specialized Training)

• Associate’s degree with five (5) years of customer service experience, or an Undergraduate Degree in any discipline with three (3) years of customer service experience.
• Experience in Microsoft Windows operating systems, Office 365, Outlook, Microsoft Teams, and proficiency in Excel for reports. Familiarity with other devices such as Apple laptops and smartphones (both Android and iOS) is required.

Skills and Attributes

• Ability to work and communicate patiently and politely with parents, students, faculty, staff, and administration in a higher education environment.
• Ability to manage call queue, auto attendant, recording, transcription, and transfer between devices.
• High ethical standards and the ability to maintain the confidence of others while working in a dynamic atmosphere.
• Strong verbal communication skills and a welcoming demeanor and tone of voice.
• Intermediate level technical computer skills (MS Office Suite) to work and communicate effectively with advanced customers and technical support staff.

Posting Information

Posting Number: S677

Will this position require travel? NO

Will this position require night, weekend, and after hour work? YES

Will this position be supported using grants or contract funding? NO

Number of Vacancies: 1

Desired Start Date: 08/14/2024

Open Date: 07/23/2024

Close Date: 10/23/2024

Open Until Filled: No

Documents Needed to Apply

Required Documents:

• Resume
• Transcript 1

Optional Documents:

• Cover Letter
• Letter of Recommendation 1
• Curriculum Vitae
• Other
• Letter of Recommendation 2
• Letter of Recommendation 3

Special Instructions Summary

Each applicant, including all current employees, must complete and submit the following documents:

• Tuskegee University employment application
• Resume/CV
• Copies of unofficial transcripts.
• Please note that official transcripts(s) will be required upon hire.