Library Reference Assistant Job at Town of Hanover, NH in Hanover

This position is responsible for assisting and providing information services to library patrons at the reference desk.

Responsibilities:

1. Provides reference services to patrons by assisting them with finding requested information.
2. Instructs patrons in the use of computer-based information systems and other reference sources, including the internet; assists patrons with using computers and printers.
3. Assists patrons at the reference desk in person and by telephone and email; assists in locating information; provides readers' advisory services; instructs patrons in the use of computers and other electronic devices.
4. Provides readers' advisory services to patrons; contributes to displays and book lists.
5. Participates in collection development activities in areas as appropriate.
6. Performs circulation duties as needed; checks items in and out; collects fines; issues library membership cards.
7. Performs related duties.

Physical Demands/Work Environment:

Work is typically performed indoors, in a library setting, while sitting or standing at a desk or table and/or intermittently sitting, standing, walking, bending, crouching, or stooping. The incumbent occasionally lifts light and heavy objects (up to 50 lbs).

Minimum Requirements:

1. Knowledge and level of competency typically associated with the completion of a degree in a course of study related to the occupational field.
2. One to two years of relevant work experience.

Knowledge and Skills:

1. Knowledge of Library Science.
2. Knowledge of the library's public service commitment.
3. Knowledge of the Dewey Decimal classification system.
4. Advanced knowledge of reference resources and services, including computer-based systems.
5. Knowledge of authors, genres, and the library collection.
6. Knowledge of library policies and procedures.
7. Knowledge of the library computer system.
8. Knowledge of computers and job-related software programs.
9. Knowledge of the community served by the library.
10. Skill in the use of office and audiovisual equipment, including a scanner, copier, facsimile machine, and computer presentation projector.
11. Skill in delivering effective, friendly, and respectful customer service to library patrons.
12. Skill in oral and written communication.