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Intertek

Telecommunications Coordinator

Intertek, Arlington Heights, Illinois, United States, 60005

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Telecommunication Coordinator

The ideal candidate is a seasoned professional who has prior experience of successfully managing telecom Voice and Data circuit orders. The primary role is to initiate and manage the entire service delivery life cycle, to ensure timely and accurate installation of Telecommunications services. The salary range for this job is $65,000 - $70,000.

Operational management

Meet top 5 suppliers (e.g. AT&T, Comcast,…) at least once a month, and review metrics (service, usage, price & tech movements like copper decom)

Be the recipient of any Intertek/internal or suppliers/external issues or claims, and work with other teams as needed to address

Review ALL incoming invoices, reconcile & code and track them, before release to AP. Challenge vendor or Intertek stakeholders as required.

Ensures that services are billed to proper legal entity names and invoices are sent to the correct finance teams and resolves errors with the carriers

Validates that all invoices are received when expected and escalate and resolves late/missing invoices to the carrier. Performs standard invoice review and validation checks, reconciles, and codes and monitors for payment.

Resolves exceptions and ensures that invoices are re-issued correctly or that credits are validated on invoices

Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between internal IT teams, business representatives, local contacts (LCONs) and telco carriers/vendors, to provide timely and accurate status updates to relative parties as required

Liaise with AP and chase payments as needed

Keep track of SLAs and actual performance vs SLAs. Request missed SLA service credits per contract when SLA’s are not achieved. Publish quarterly summary, request

Subject matter expert who creates a streamlined workflow and possesses for end-to-end knowledge of SLA, validations, dispute management, bill pay process, carrier interactions, late payment and missing invoice analysis, process exceptions and controls

Work with POCs to obtain up-to-date and accurate information related to the service request (address, LCONs, demarc location, technical requirements, account creation when needed) before placing orders with the carrier/vendor.

Handles telecommunications moves, adds, changes, repairs, and inquiries.

SPOC for Wired lines, VOIP systems, Data

Participate in regularly scheduled carrier/vendor order status calls, to obtain detailed information and status regarding all orders

Lifecycle management

Act as the main point of contact for telecom vendors and Intertek stakeholders for: new installs, relocations, change of service type, change of supplier, terminations

Validate any nonstandard characteristics (new supplier, new service, new equipment) with procurement and IT teams to confirm suitability vs practice or standards

Update standing documentation (excel) and system documentation (SolarWinds) to ensure data is accurate at all times

Create purchase orders or work with the business for PO creation and payments; liaising with sites and shared service teams as needed. Receive goods in finance systems when required

Review each site circuit at least once every 2 years (i.e. about 10/15 per month): circuit size, primary/second line needs, usage/ trough put to obtain 3 new quotes

Continuous improvement for new services and cost cutting opportunities

Record keeping

Inventorize contracts, rates, lines by site, site details, renewal & termination dates

Manage trackers for budgeted and actuals costs of circuits, POTS lines by site and VOIP in use. Publish quarterly summary

Maintain tracker for recharges to BL & sites

Identify cost saving opportunities – propose to procurement and IT teams

What you'll need for success:

5+ years' experience in auditing telecom invoices

5+ years' experience in the telecommunications industry

Experience working with Telecom expense management systems

Strong Excel modeling and detailed data analysis capabilities

Exceptional verbal and written communication skills

Self-motivated with experience in independent research and problem-solving

Highly organized and detail orientated

Ability to meet deadlines and maintain composure under pressure

Passion for fast-paced, rapid growth environment

Ideally, international experience / exposure

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History (https://intertek-cdn.s3.amazonaws.com/www-intertek-com/media/investors/2017/intertek-history-480p.mp4) and What We Do (https://www.intertek.com/what-we-do/) .

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy (https://www.intertek.com/about/update-on-COVID-19/) .

What we have to offer:

When Working with Intertek (https://www.intertek.com/careers/north-america/working-with-intertek/) , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People (https://d95zk70sfear3.cloudfront.net/intranet-intertek-com/media/stories/2017/our-people-480p.mp4) are our strongest tool for success. We are an Equal Opportunity Employer (https://www.intertek.com/careers/eeo-diversity/) and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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