User Experience Researcher
Zions Bank - Midvale, Utah, United States, 84047Work at Zions Bank
Overview
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Overview
We are currently looking for a
User Experience Researcher
to work with our Digital Products and Strategy Team to discover and build sustaining solutions for our customers. As a UX Researcher, the insights you uncover from observed customer behaviors will feed design and development of near future systems that serve these customers, thus directly and positively affecting their lives.
Responsibilities:
• Plan generative and evaluative research, both formative and summative research. Create usual artifacts in preparation for research.
• Manage participant pool, sampling, recruitment, and onboarding of participants from pool for studies.
• Run moderated usability studies, IDIs, card and tree sorts, surveys, split testing, unmoderated testing, live or remote. Notetaking and moderation of sessions.
• Analysis and synthesis of findings and insights from multiple sources into specific actionable recommendations.
• Communication of recommendations to non-research cross-functional team members such UX designers and product managers.
• Archiving and accessioning research studies and artifacts in our repository.
• Champion efforts for improving and documenting research processes.
• Other duties as assigned.
Requirements:
• Experience with basic user research qualitative methods such as 1:1 interviews, questionnaires, and lab observations as well as basic quantitative methods such as A/B testing, user analytics, card sorting, tree testing, and surveys.
• Experience in a product development context preferred.
• Experience conducting user research in an agile environment a plus.
• Experience creating common user experience artifacts generated from actual user research: personas, value proposition maps, customer journeys maps, and service blueprints.
• Experience communicating findings and recommendations to stakeholders and other non-researchers.
• Requires a bachelor's degree in humanities, like English or journalism, or a social sciences degree (history, human-computer interaction, psychology, human factors, cognitive science or a related field) and 2+ years of experience in integrating user research into digital product designs and design practices, conducting user research on web, mobile and/or desktop.
• A combination of education and experience may meet requirements.
Location:
This position has a hybrid work from home schedule with a minimum of one day per week in the office at the new Zions Technology Center in Midvale, UT.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!Life and Disability Insurance, Paid Parental Leave and Adoption AssistanceHealth Savings (HSA), Flexible Spending (FSA) and dependent care accountsPaid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays401(k) plan with company match, Profit Sharing, competitive compensation in line with work experienceMental health benefits including coaching and therapy sessionsTuition Reimbursement for qualifying employeesEmployee Ambassador preferred banking products
Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.