Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities MAJOR DUTIES: Greets and works directly with customers to set up appointments for automotive service repair and maintenance work. Demonstrates knowledge of automotive parts, equipment, and routine maintenance to initiate service agreements in compliance with the Bureau of Automotive Repair (BAR) regulations. Clearly writes service orders. Secures proper authorization from customers to perform specific service and/or repairs. Reports problems to the Supervisor Responsible for clarifying service order information to the responsible mechanics. Keeps mechanics informed of the status of parts delivery and customer needs. May confirm the status of work being performed and the impending completion of work in order to best serve the customer. Estimates pricing and notifies customer of cost incurred for work performed. Researches automotive parts needed using industry manuals, books and computers. Locates sources to procure parts needed for repair and/or maintenance and ensures delivery or pick-up of merchandise is coordinated. Maintains records and tracks work orders to ensure customers vehicle(s) is available as agreed. Uses a computer to perform routine administrative duties. Responsible for notifying customers promptly of delays and other changes that may impact upon the initial service agreement. Responsible for physically checking each customer vehicle to be serviced. This includes taking the odometer reading and looking for any physical defects, marks on vehicles, grease, and leaks to ensure quality control and guard against potential liability problems. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM QUALIFICATIONS: Must have three years experience demonstrating general knowledge of automotive technology, terminology, and mechanical needs. Must have the ability to read and interpret automotive reference materials. Must be able to write work orders clearly. Must be familiar with PC's. Must be able to properly identify automotive parts needed and sources for procurement. Must be able to perform routine work independently and without detailed instructions. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: onhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
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AUTO SERVICE WRITER NF3*_