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Sr. Quantitative Researcher, Selling Partner Experience

Job ID: 2913664 | Amazon.com Services LLC

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience. Within Amazon, the Selling Partner Services’s (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.

Key job responsibilities

1. Independently lead quant-focused UX research projects (survey design, implementation, statistical analysis, quant usability, etc.)
2. Triangulate and synthesize survey insights with engagement metrics into compelling narratives and actionable recommendations that drive product improvements and business strategy
3. Build mechanisms for regularly communicating insights leveraging strong writing and data visualization skills
4. Influence decision-makers at all levels to act on insights, driving customer delight and business objectives
5. Drive research goals and research programs across multiple stakeholders and teams, managing complex relationships and building consensus when faced with discordant views
6. Own the end-to-end lifecycle of the study design, including recruiting, moderation, analysis, reporting, and communicating research initiatives
7. Deliver well-structured and insightful reports to stakeholders, peers, and senior leaders, potentially contributing to organizational strategic planning efforts
8. Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs

As a successful Quantitative Researcher, you:

1. Are driven to understand human behavior, motivations, and attitudes
2. Are motivated by seeing your insights improve customer experiences
3. Enjoy building strong cross-functional relationships, seeing different perspectives as opportunities for better solutions
4. Excel at transforming complex data into compelling stories that drive product decisions

BASIC QUALIFICATIONS

* PhD or MS in statistics, experimental or social psychology or a related discipline
* 7+ yrs industry experience leading quantitative research
* Expert-level knowledge of experimental and quasi-experimental methods
* Demonstrated mastery of statistical modeling and hypothesis testing
* Strong skill with R, Python, or similar languages
* Proficiency with SQL and data visualization tools (e.g., Tableau)
* Experience with survey sampling strategies and weighting techniques to ensure representative results
* Exceptional written and verbal communication skills

PREFERRED QUALIFICATIONS

* Track record of successful collaboration with qualitative researchers (e.g., ethnographers, human factors specialists)
* Experience mentoring other researchers and driving team excellence
* Experience with generative AI, NLP, and its applications in research

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.