Asst Mgr, Travel Industry Marketing
dfsventureT1 - New York, New York, us, 10261![dfsventureT1](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at dfsventureT1
Overview
- Apply
Overview
To assist the Travel Industry Marketing Manager in carrying out all Travel Industry Marketing activities to achieve high pax penetration in the shops.
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To achieve a high in-shop pax penetration and repeat penetration by taking prompt action regarding the groups which fail to turn up as scheduled
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Explore new travel agents accounts to increase market penetration
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To maintain relationship with all travel agents as well as business travel industrial related companies, e.g. hotels, airlines, etc.
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Compile all kinds of reports with analysis for the penetration, promotions and programs updates
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Well learn the marketing intelligence to provide the monthly/weekly forecast with rationale
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To maintain good relationship with travel agents guides and handle all complaints from travel agents
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To handle daily travel agents problem after sales service, refund, discount, credit sales and giveaways
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To liaise with stores to carried out TG trainings, TG incentive programs and other LTA promotions etc.
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Well and clear communication with teams and internal departments to support all the incentives, promotions and activities are executed successfully
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To be responsible for training and coaching second line management in his/her area of responsibility
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Complete
job assigned by manager
in time and accurately
Key Requirements
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University graduate or above
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3 to 5 years’ relevant experience preferable in the tourism/ retail industry, with minimum 3 years’ supervising experience
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Excellent interpersonal skills, able to work well with personnel at various levels
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Strong luxury service mindset and be customer-oriented
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Good ability at problem solving and complaints handling
• Excellent verbal and written communication skills in English and Mandarin; fluency in other languages highly preferred