Customer Service Assistant - Library Job at City of Peoria, Arizo...
City of Peoria, Arizona - Peoria, AZ, United States, 85381
Work at City of Peoria, Arizona
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Overview
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Position Title: Customer Service Assistant - Library
Love helping people and being surrounded by books? As a Customer Service Assistant at the library, you'll be the go-to person for creating great experiences for our visitors. Your responsibilities include answering questions, assisting with program sign-ups, handling payments, and booking community spaces. You'll work both in person and over the phone to connect people with resources, events, and services, ensuring smooth operations behind the scenes. If you're friendly, organized, and community-oriented, this role is perfect for you!
Key Responsibilities
- Answer phones and provide general information about recreation programs.
- Accept and check applications for programs, ensuring accuracy, and enter data into the system.
- Manage customer data and account statuses in the computerized system.
- Receive payments for city services via phone, mail, or in person; verify payments; reserve parks, facilities, and equipment.
- Assist with special programs and events as needed.
- Perform related duties as assigned.
Why Peoria?
Recently voted the #1 place to live, work, and play, Peoria is a community you can be proud to serve.
About Peoria
The City of Peoria, AZ, located in the Northwest Valley, offers excellent municipal services. Named the Best Place to Live, Work, and Play by AZ Big Media, we are dedicated to maintaining high service levels and enhancing community life. If you are passionate about service, partnership, sustainability, and diversity, #PeoriaisthePlace for you!
Our Culture
We are
P-Professional ~ E-Ethical ~ O-Open ~ R-Responsive ~ I-Innovative ~ A-Accountable
Application Process
Applications are accepted until the closing date or until sufficient applications are received. Applicants will be notified via email or phone. If you require accommodations for a disability, contact employment@peoriaaz.gov or call 623-773-7100.
We are an Equal Employment Opportunity Agency.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Education and Training
- Industries: Education Administration Programs