Client Communications Specialist (CCS)
Schwarzman Animal Medical Center - New York, New York, us, 10261Work at Schwarzman Animal Medical Center
Overview
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Overview
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.List duties and responsibilities:
Schedule appointments for a variety of Specialty Services in Cornerstone.
Triage urgent calls.
Process referral calls from outside veterinarians and clients.
Answer phones and direct calls appropriately.
Respond to internal/external clients in a respectful, friendly, and thorough manner.
Update clients with status reports and patient information.
The ideal candidate will be articulate, dependable, hardworking, compassionate, flexible regarding scheduling, self-confident, and possess exceptional customer service and clerical skills. Proven work experience in a detail-oriented environment and the ability to perform efficiently while multitasking are essential.
List qualifications desired:
Computer skills a must: Microsoft Office/Outlook/Cornerstone EMR system, Alcatel-Lucent Phone system.
Speed typing skills a must (40+wpm).
Ability to provide consistent and exceptional customer service in a fast-paced and demanding environment.
Animal care and medical terminology a plus.
Previous call center experience and physician or veterinary practice experience a plus.
Pleasant speaking voice.
Schedule:
Friday-Tuesday, 8am-4pm (Sat, Sun, and Mon); 10am-6pm (Tues/Fri).
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