Community Manager Job at Monks in Los Angeles
Monks - Los Angeles, CA, United States, 90079
Work at Monks
Overview
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Overview
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
About the Role
We are seeking a passionate and enthusiastic Community Manager to join our growing team. You will play a crucial role in supporting the growth and engagement of online communities around our clients' brands within the dynamic tech and AI space. You will be a key contributor to fostering authentic connections and meaningful interactions with our clients' target audiences. Your understanding of community building principles, coupled with your passion for social media and emerging technologies, will help drive brand advocacy and loyalty.
Responsibilities:
- Cultivate a welcoming and inclusive online environment that encourages meaningful interactions and fosters a strong sense of belonging among community members.
- Support the development and implementation of community engagement strategies that align with our clients’ business objectives and social media strategies.
- Engage with the community by replying to comments, liking posts, retweeting, sharing content, and participating in discussions.
- Schedule and publish all social media content, actively monitor engagement opportunities, and proactively seek out conversations with influencers or key thought leaders to increase brand visibility and foster relationships.
- Identify reactive opportunities for the brand to participate in relevant online conversations and trending topics.
- Collaborate closely with the Social Strategy team to ensure alignment between social media strategies and community engagement initiatives and the Creative team to ensure alignment regarding the persona, voice, and tone of the brand.
- Continuously analyze community conversations and content performance to glean insights that inform and optimize ongoing strategies.
- Collaborate with the Data team to craft weekly/monthly reports, providing key takeaways and learnings based on community conversation and content performance analysis.
- Stay abreast of the latest social media trends, best practices, and emerging platforms, particularly those relevant to the tech and AI industries.
- Provide exceptional support and guidance to community members, addressing their inquiries and concerns with empathy and efficiency.
- Collaborate effectively with internal teams, including social strategy, creative, and account management, to ensure a cohesive brand experience across all touchpoints.
About You
The essentials:
- 3-5 years of experience in community management, with a demonstrated passion for building and nurturing online communities.
- Understanding of social media platforms, community management tools, and online engagement strategies.
- Excellent written and verbal communication skills, with the ability to foster authentic relationships with diverse audiences.
- Strong understanding of community-building principles and best practices, with the ability to create a welcoming and inclusive online environment.
- Experience in the tech and AI industries is a plus.
- Proficiency in social media management tools (e.g., Sprinklr, Sprout Social) and familiarity with social listening tools and techniques.
- Problem-solving and analytical skills.
What We Offer
- Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
- Authentic commitment to DEI efforts and sustainable growth.
Salary Range: $60,000—$70,000 USD
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.
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