Community and Economic Development Assoc is hiring: IT Support Sp...
Community and Economic Development Assoc - South Holland, IL, US, 60473
Work at Community and Economic Development Assoc
Overview
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Overview
Job Description
Join CEDA as an IT Support Specialist-AV!
Location: South Holland Weatherization, Training Center
Type: Full-Time, Non-Exempt
Salary: $22.00 - $24.00/hour
CEDA (Community and Economic Development Association) is a dynamic nonprofit on a mission to empower communities and fight poverty. We are looking for an IT Support Specialist – AV to support and maintain our agency’s computer systems, software, phones, and audiovisual/multimedia equipment.
What You'll do:
- Serve as frontline support for all IT helpdesk requests; escalate as needed.
- Install, diagnose, repair, and maintain agency hardware/software, including AV and media systems.
- Manage and document helpdesk tickets using tracking software.
- Assist in Office 365 and Active Directory/Azure administration under supervision.
- Operate and support AV equipment including video cameras, audio mixers, graphics generators, and editing tools.
- Capture, edit, and manage digital media using asset management software.
Conduct regular AV software and firmware updates.
Support internal and external AV events, including training sessions, webinars, and conferences.
Other duties as assigned.
Why Join Us?
- Benefits: Medical, dental, vision, life insurance, 401K, generous PTO, and more!
- Professional Growth: Contribute to meaningful initiatives in a collaborative, mission-driven environment.
- Make an Impact: Your work directly supports the community through critical programs.
What We’re Looking For:
- Required: Associate degree in MIS, Computer Science, or a related field and 2 years of IT Helpdesk experience/AV support.
- Valid driver's license/car insurance as this position requires 30-50% of travel.
- Strong understanding of AV technologies and IT systems (hardware, networking, and support tools).
Proficiency with Microsoft Windows/Mac environments, Office 365, Active Directory, TCP/IP, Zoom, Teams, and SharePoint.
Familiarity with digital media production software (graphics, encoding, editing).
Ability to multitask across various systems and user needs while delivering excellent customer service.
Strong communication skills—able to explain technical issues to both tech and non-tech users.
Organized, self-motivated, and able to handle confidential information professionally.
- Ensuring that AV hardware and software is prepared to meet the needs of the organization
- Offering plans and advice for live audio and video events, including broadcasts, conferences, webinars, training events, etc.
- Operating the master controls of AV systems during events as needed
- Conduct regular updates and upgrades to software and firmware on AV-designated equipment
Ready to Make a Difference?
Apply now to be part of a team committed to fighting poverty and making a lasting impact in Chicagoland. Please see job description for further details.
CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.