Director, Customer Success SMB, Paramount Advertising
CBS - San Francisco, California, United States, 94199![CBS](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.If you are passionate about driving innovation and building scalable advertising solutions, we encourage you to apply for this exciting opportunity to lead the development of Paramount's self-serve ads platform. Join us in shaping the future of TV/CTV advertising!Key Responsibilities:Strategy: Fully own revenue attainment from scaled and unmanaged advertisers using our self serve ads platformTeam Leadership: Lead, mentor, and develop a team of customer success managers and support agentsCustomer Engagement: Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfactionOperational Excellence: Define tools and processes that allow internal and external workflows to scalePerformance Tracking: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of SMB customer success and support initiatives, regularly analyzing performance data and making data-driven recommendations for optimizationCustomer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmapBasic Qualifications:Proven experience (8+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment or equivalentExperience managing a teamAdditional Qualifications:Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors’ SMB product solutionsStrong leadership skills with experience managing and developing high-performing sales or B2b support teamsData-driven and customer-centric leader who aligns strategy and vision to proven customer needsExcellent communication skills, with the ability to effectively engage and influence stakeholders at all levelsBachelor's degree in Marketing, Business Administration, or related field
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