Telecommunication Supervisor
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Posting Title: Telecommunication SupervisorJob Requisition Number: COA092237Position Number: 103729Job Type: Full-TimeDivision Name: Police HeadquartersMinimum Qualifications
Education and/or Equivalent Experience:
Graduation from an accredited high school or equivalent. Three (3) years experience as telecommunications operator, one (1) year of which were in a lead or supervisory capacity.
Licenses and Certifications Required:
Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC / NCIC certification within six (6) months of employment.Notes to Applicants
Your employment application must list all relevant work experience including dates worked and current references. A detailed and complete application is required to help us better evaluate your qualifications, and will be used to determine salary if you are selected for this position.A cover letter and resume must be submitted to be considered for this position, but will not substitute for a completed application. Please verify that the employment dates on your resume exactly match the online application.Please note that CTECC is tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on CTECC work-site – including parking lot or in any personal vehicle located on the premise.In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate – U.S. Passport – U.S. Passport Card – Certificate of Citizenship – Certificate of Naturalization.Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.
Secondary Employment:
All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.APD must review all secondary employment.Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.
Benefits:
Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please
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Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
EEO /AA statement:
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.Pay Range
$30.29 – $37.86 per hourHours
Supervisor will need to be able to work shift work. Shift assignment is not permanent, shift bids are conducted yearly with rotating days off, allowing for movement. Weekends and holiday shift work is required.Job Close Date
08/25/2024Type of Posting
ExternalDepartment
PoliceRegular/Temporary
RegularGrant Funded or Pooled Position
Not ApplicableCategory
TechnicalLocation
5010 Old Manor Rd. (CTECC) Austin, TXPreferred Qualifications
Experience in emergency communications.Basic (or higher) Telecommunicator certification.Ability to travel to more than one work location.Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Direct, assign, and monitor the performance of job tasks by telecommunication operators.Compile and prepare shift activity reports to track operational activities and personnel.Coordinate the flow of work from one shift to another.Monitor operations of equipment, notifying appropriate personnel of inoperative equipment or other problems.Assist in the resolutions of difficult or complex calls.Operate communications equipment in monitoring and determining the exact nature of each request for service.Responsibilities – Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of supervisory and managerial techniques and principles.Knowledge of emergency communications equipment and its operations.Knowledge of the operations of an emergency telecommunications center.Knowledge of switchboard equipment and its operation.Knowledge of voice operations equipment and its function.Skill in oral and written communications.Skill in handling conflict and uncertain situations.Skill in collecting, analyzing, and interpreting applicable data.Ability to work with frequent interruptions and changes in priorities.Ability to train others.Ability to establish and maintain excellent communication/working relationships with personnel, city, county, and state emergency personnel, and the public.Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.Information For City Employees
If you are an employee within the division, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.Supplemental Questions
Required fields are indicated with an asterisk (*).* The minimum qualifications for the Telecommunication Supervisor position are: Graduation from an accredited high school or equivalent. Three (3) years experience as telecommunications operator, one (1) year of which were in a lead or supervisory capacity. Do you meet these minimum qualifications?
YesNo
* This position requires that you obtain TCOLE Certification within one (1) year of employment, and TCIC/NCIC Certification within six (6) months of employment. Are you able to meet these requirements?
YesNo
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
I acknowledge and understand this position requires a Criminal Background Investigation.
* Do you have a Basic Telecommunicator Certificate?
YesNo
* Do you have the ability to travel to more than one work location?
YesNo
Optional & Required Documents
Required Documents
Cover LetterResumeOptional Documents
Other DocumentOther Document #2Contact City of Austin Employment ServicesOffice: 512-978-JOBS (5627)Privacy Notice
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