Director, Customer Success SMB, Paramount Advertising
DICE - San Francisco, California, United States, 94199![DICE](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at DICE
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Overview
Strategy: Fully own revenue attainment from scaled and unmanaged advertisers using our self serve ads platformTeam Leadership: Lead, mentor, and develop a team of customer success managers and support agentsCustomer Engagement: Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfactionOperational Excellence: Define tools and processes that allow internal and external workflows to scalePerformance Tracking: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of SMB customer success and support initiatives, regularly analyzing performance data and making data-driven recommendations for optimizationCustomer Advocacy: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmapBasic Qualifications:
Proven experience (8+ years) working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment or equivalentExperience managing a teamAdditional Qualifications:
Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors' SMB product solutionsStrong leadership skills with experience managing and developing high-performing sales or B2B support teamsData-driven and customer-centric leader who aligns strategy and vision to proven customer needsExcellent communication skills, with the ability to effectively engage and influence stakeholders at all levelsBachelor's degree in Marketing, Business Administration, or related fieldParamount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.Additional Information Hiring Salary Range: $121,500.00 - 150,000.00. The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is eligible to earn sales incentive compensation.Paramount is an equal opportunity employer (EOE) including disability/vet. At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.Nearest Major Market:
San Francisco
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Oakland Director, Customer Success SMB, Paramount Advertising
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