Communication Specialist
Arthur J. Gallagher & Co. (AJG) - Baton Rouge, Louisiana, us, 70873Work at Arthur J. Gallagher & Co. (AJG)
Overview
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Overview
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How you'll make an impact
Provides customer service to a variety of customers over the telephone. Responsible for the servicing of existing clients - identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows up on customer issues, researches problems, and processes documents necessary to ensure a successful resolution. Provides accurate, valid, and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.About You
Required:
High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.Preferred:
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook, and MS Word.Behaviors:
Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.Compensation and benefits
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.Below are the
minimum core benefits
you’ll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on protected characteristics by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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