**Career Area:**Sales**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.**About Cat Financial**Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.Role Definition+ Leading marketing and sales initiatives and dealer/customer related strategies and processes to ensure dealers deliver superior customer experience and business growth.Responsibilities+ Enable Services Revenue growth by governing dealer performance on coverage, lead management, digital marketing, sales effectiveness+ Lead process improvement on areas such as customer management, retail transformation, customer onboarding to deliver the best customer experience+ Govern dealer execution of several strategically important Marketing & Sales initiatives to support business growth+ Actively support dealers by resolving problems regarding business plan execution, operational improvement and achievement of targetsConsideration for Top Candidates:+ Previous experience with Power BI in building dashboards and reporting.+ Previous experience in salesforce reporting.Skill Descriptors**Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.****Level Working Knowledge:**• Communicates the importance of customer needs/expectations and commits to resolving them.• Researches and verifies customer needs and expectations.• Solicits customer satisfaction feedback and acts on improvement opportunities.• Helps link organizational objectives to customer needs and expectations.• Meets regularly with customers to understand their wants, needs and expectations.**Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.****Level Working Knowledge:**• Applies an assigned technique for critical thinking in a decision-making process.• Identifies, obtains, and organizes relevant data and ideas.• Participates in documenting data, ideas, players, stakeholders, and processes.• Recognizes, clarifies, and prioritizes concerns.• Assists in assessing risks, benefits and consideration of alternatives.**Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.****Level Working Knowledge:**• Delivers helpful feedback that focuses on behaviors without offending the recipient.• Listens to feedback without defensiveness and uses it for own communication effectiveness.• Makes oral presentations and writes reports needed for own work.• Avoids technical jargon when inappropriate.• Looks for and considers non-verbal cues from individuals and groups.**Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.****Level Working Knowledge:**• Works to achieve win-win in negotiations, rather than taking a win-lose approach.• Focuses on issues rather than personalities.• Uses active listening and probing techniques to surface problems, issues, and interests.• Demonstrates a willingness to examine own position.• Presents own position and listens attentively to position of others.**Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.****Level Working Knowledge:**• Identifies and documents specific problems and resolution alternatives.• Examines a specific problem and understands the perspective of each involved stakeholder.• Develops alternative techniques for assessing accuracy and relevance of information.• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.• Uses fact-finding techniques and diagnostic tools to identify problems.**Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.****Level Working Knowledge:**• Provides prompt and effective responses to client requests and interactions.• Monitors client satisfaction levels on a regular basis.• Alerts own team to problems in client satisfaction.• Differentiates the roles and responsibilities in a business relationship.• Works with clients to address critical issues and resolve major problems.**Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.****Level Working Knowledge:**• Provides input for Gantt or PERT charts or their equivalent to track project progress and status.• Under guidance, plans and estimates simple projects.• Assists in detailed project plans including cost, schedule, and resource requirements.• Obtains information from stakeholders during the planning stage of a project.• Produces standard project status reports.**Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.****Level Working Knowledge:**• Uses 'value selling' techniques to successfully engage customers.• Researches the customer's industry and organization before attempting sales calls.• Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements.• Quantifies proposed costs, benefits and value in customer terms.• Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.**Posting Dates:**August 13, 2024 - August 20, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (eamery.com/caterpillarinc/talcom) .
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Marketing Support Rep II - Cat Card_