Technical Writer and Content Designer
DocuSign, Inc. - San Francisco, California, United States, 94199![DocuSign, Inc.](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at DocuSign, Inc.
Overview
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Overview
In this role, approximately half your time will be technical writing, and the other half content design.As a Technical Writer, you will create clear, user-friendly documentation and content that helps customers understand and effectively use our products. You will focus on developing content for our products, product integrations and apps, ensuring it meets the needs of both internal and external users. This role requires attention to detail and the ability to simplify complex information. You will work closely with engineers, product managers, and other team members to produce documentation that supports product adoption and enhances user experience.As a Content Designer, you will act as an integral partner with the Design, Product Management, and Engineering teams. You will focus on making the product easy to adopt. This role helps shape the in-product information for our products and creates engaging website copy to help drive growth. You’ll thrive when writing original copy and collaborating with multiple stakeholders, including Design, Research, Marketing, Product Management, and more.This position is an individual contributor role reporting to the Senior Manager, Product Documentation.ResponsibilityDesign, create, and publish content that is clear, accurate, and easy to understandDevelop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise adminsEnsure timely delivery of content that aligns with product releases and quality standardsCollaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentationUse feedback and data to make informed content decisions and improve documentationContribute to content standards and guidelines, ensuring consistency and clarityLead individual projects effectively, meeting deadlines and balancing multiple tasksReview and revise existing content to ensure it meets current standards and user needsWrite new copy for the Docusign UI and website, including labels, feature naming, instructional in-app user communication, and moreHelp drive clarity and consistency in tone and terminology, and use a systemic approach for in-product copyCollaborate with UX designers to create a cohesive cross-product experienceServe as the resident UI copy expert, collaborating and coaching for designers, writers, PMs, and engineers as appropriateJob Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)What you bring
Basic2+ years of experience in technical writing or a related field1+ years of experience in content design, UX copywriting or a related fieldExperience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)Experience with creating UI content, preferably in a SaaS, software, or hardware environmentExperience with Google WorkspaceA portfolio of UX-focused writing samples and/or style guidelinesExperience working on multi-disciplinary teamsPreferredStrong communication skills, both verbal and writtenExperience writing for a variety of audiences, including enterprise customersFamiliarity with structured-authoring frameworks or tools (e.g., DITA)Familiarity with design tools (e.g., Figma)Ability to use feedback to improve content and contribute to documentation qualityWage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $83,500.00 - $120,900.00 base salaryIllinois and Colorado: $79,100.00 - $102,800.00 base salaryWashington and New York (including NYC metro area): $79,100.00 - $108,550.00 base salaryThis role is also eligible for bonus and
benefits .Life at Docusign
Working hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at
accommodations@docusign.com .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at
taops@docusign.com
for assistance.States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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