[WEBTOON] Associate Creator Account Manager
Money Fit by DRS - Los Angeles, California, United States, 90079![Money Fit by DRS](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Money Fit by DRS
Overview
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Overview
Essential Duties:
Answer tickets from our ORIGINALS Creators through Zendesk, problem solving for complex inquiriesEscalate feedback and insights to stakeholders across the WEBTOON organizationCommunicate new monetization opportunities on the WEBTOON platform and from affiliate partners to the ORIGINALS CreatorsWrite and update articles about WEBTOON’s tools and policiesOnboard newly signed ORIGINALS Creators through 1:1 calls and small webinarsCoordinate with internal teams for Creator-facing initiatives and eventsQualifications:
1-3 years of client facing experience, ideally in a customer success roleStrong written and verbal communicationExperience delivering solutions to customer needsExperience with CRM software (e.g. Salesforce, Zendesk or HubSpot) and MS Office (particularly MS Excel)Experience or familiarity with entertainment industry or creative communities highly preferredProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailWhat we offer:
Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goalsHealth benefits, including vision and dental!Generous PTO and Parental Leave Top-up401K ContributionsCommuter BenefitsWork-From-AnywhereGlobal WEBTOON and LINE FRIENDS discount programWinter break shutdown and a whole lot more!Join us and work with some of the biggest artists, IP, and fandoms in comics!#J-18808-Ljbffr