Taproom / FOH Manager (Communications Specialty) Dutton, MI
Kaizen Lab Inc. - Lansing, Michigan, United States,![Kaizen Lab Inc.](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Kaizen Lab Inc.
Overview
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Overview
Works with the General Manager, Taproom Manager, and Kitchen Manager to establish a strong team culture and create policies/procedures as needed to continually run day-to-day operations and exceed guest expectations
Responsible for day to day keg stocking, menu upkeep, tap board swapping and beer labels as well as communicating changes and stock updates with staff
Experience with Square Loyalty, MailChimp, Facebook, and Instagram a plus!
Exemplifies, upholds and enforces all procedures and policies and sets the tone for staff work ethic
Is able to fill in all missing roles and support staff needs throughout the shift
Responsible for the balance of daily cash flow
Regular upkeep and supervision of cleaning tasks and lists
Responsible for weekly merch stocking and regular re-organization/merchandising of items
Responsible for weekly drain cleaning
Displays basic knowledge of kitchen procedures. Should be able to support kitchen during busy times
Actively promotes ideas for improving the taproom experience including promotions, advertising and events alongside management team
Create and implement staff incentive programs as well as programs to build customer engagement alongside management team
Works with GM on POS upkeep/maintenance/updates
Timely email and Trello communication
Works with General Manager to set performance goals for staff and conduct annual performance reviews
Attend monthly management meetings
Able to work in a fast-paced environment and calmly react to and handle stressful situations and customer complaints
Able to develop customer relationships and provide outstanding customer service
Maintain a hospitable and positive attitude
Goal and detail oriented, organized and ability to multi-task
Able to work long hours (typically 45 hours or less per week, but workdays in excess of 8 hours), stand, walk, bend, reach, lift, carry and stoop frequently
Able to lift 40+ lbs and change kegs
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