Design Shop Advisor
Serena and Lily - Roslyn, New York, United States, 11576Work at Serena and Lily
Overview
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Overview
Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.
RESPONSIBILITIES:
* Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)* Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers* Create a warm, welcoming, inspiring on brand client experience* Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals* Resolve client needs quickly through swift communication and partnership from leadership* Drive customer retention and loyalty through order and quote follow up* Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard* Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program* Other tasks assigned by Leadership
QUALIFICATIONS:
* 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry* Excellent communication skills, willingness to engage with clients* Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices* Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor* Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus* A passion for the home design and ensuring an outstanding customer experience* Willingness to ask questions and seek solutions; a self starter* Ability to work in a team environment* Strong sense of personal style
ESSENTIAL PHYSICAL REQUIREMENTS:
* Ability to process information and merchandise through computer system and POS system.* Ability to freely access all areas of the store including selling floor, stock area, and register area.* Ability to operate and use all equipment necessary to run the store.* Ability to climb ladders.* Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.* Ability to work varied hours/days to as well as weekends and holidays
COMPENSATION:
* $22-24/hr depending on experience* Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.
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