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Job Description

THIS IS A HYBRID ROLE THAT WILL REQUIRE PERIODIC IN-OFFICE ATTENDANCE.

The User Experience (UX) Researcher plays a strategic role in planning, conducting, and analyzing qualitative and quantitative research to create useful, usable, and desirable digital experiences for our customers, partners, and employees. The incumbent possesses expert knowledge of UX research techniques and UX/UI design principles. They will work closely with users, the UX team, and key stakeholders to understand user needs, preferences, and pain points to support the evolution of digital products.

The incumbent will be responsible for leading planning and execution efforts of various UX research methods including user interviews, usability testing, card sorting, surveys, and field studies. They will identify research patterns and trends from data and collaborate on insights, findings presentations, personas, journey maps, etc. This individual will lead UX strategy with designers to influence product strategy and roadmaps based on insights and drive UX success measurement. They will mentor other researchers on UX research best practices to enhance product and team success. Their efforts will contribute to delivering high-quality research supporting digital products and services.

Responsibilities

• Develop and execute comprehensive user research strategies aligned with business goals and product roadmaps in collaboration with designers, product teams, and stakeholders.
• Own research activities, including strategy, planning, execution, and reporting. Create standard and custom approaches based on scope, time, and needs.
• Conduct a variety of generative and evaluative UX research to understand user needs, behaviors, and attitudes using quantitative and qualitative methods.
• Analyze research data to identify patterns and trends, generating actionable insights and recommendations.
• Create clear, concise, and influential reports and presentations to communicate insights effectively to stakeholders.
• Design and facilitate workshops with stakeholders and end-users to document user information, generate ideas, and co-create future visions.
• Work with designers to craft personas, journey maps, experience maps, service blueprints, and other deliverables from research findings.
• Collaborate with researchers, designers, product owners, and stakeholders to integrate research findings into the product development process.
• Lead efforts to create and maintain documentation standards for research processes, ensuring clarity and consistency in reporting. Organize research data to be findable and accessible.
• Create plans for ongoing product success measurements using data collection, observations, and analysis.
• Utilize and maintain a portfolio of customer insight tools including survey platforms, research tools, analytics, A/B testing tools, etc.

Qualifications

• Bachelor's degree in design, business, computer science, psychology, anthropology, or human-computer interaction, or at least 9 years of experience in designing digital user interfaces and experiences in lieu of a degree.
• 6-8 years of experience conducting UX research.
• 6+ years working with internal clients or external agencies/partners.
• 5+ years of experience presenting research findings to stakeholders.
• Experience executing UX research methodologies such as interviews, surveys, usability testing, and field studies within a user-centered design process.
• High expertise in research and design research, with strong business acumen and familiarity with software solutions.
• Experience with research tools like User Testing, Dovetail, Google Analytics, Glassbox, etc.
• Strong technical knowledge and ability to understand and empathize with customer needs.

Additional Information

The pay rate for this role is $50-80/hour. The total compensation package may include overtime, shift differential, call-in, and standby pay. RRD offers benefits such as medical, dental, vision, paid time off, disability insurance, 401(k) with match, life insurance, tuition assistance, maternity leave, adoption assistance, and discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

Compensation: $105,000 annually