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The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.

Desired skills

• Proficiency in technical and common office software (Microsoft Office Tools, Microsoft Teams)

• Ability to pay attention to details.

• Effective written and oral communication skills.

• Ability to prioritize and execute tasks in a fast-paced environment.

• Willingness to take on new challenges and build on current skills.

• Exceptional analytical and conceptual thinking skills.

• Ability to multi-task and be a self-starter.

• Ability to check all technical material for consistency and accuracy.

• Background in manufacturing a plus.

• Power BI and reporting skills a plus.

• Scheduling Microsoft Teams meetings for recording and editing videos a plus.

Duties and responsibilities include:

• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.

• Consult across teams to ensure content meets all criteria prior to publishing (i.e., Safety, Quality, Production, Training, Engineering)

• Analyze information required for the development or update of policy, procedure and form documentation.

- Review and/or copyedit content developed by other members of the team.

Responsibilities

• Explain technical ideas in simple language
• Meet with customer representatives to establish technical specifications
• Create user documentation for a variety of material

Qualifications

• Bachelor's degree or equivalent experience
• Experience in the technology industry
• Strong written and verbal communication skills
• Ability to understand highly technical information