Services Trainer & Technical Writer - Data Center Solutions
nVent - Union City, CA, US, 94587
Work at nVent
Overview
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Overview
Employer Industry: Electrical Solutions Provider
Why consider this job opportunity:
- Salary up to $169,300
- Opportunity for career advancement and growth within a dynamic global organization
- Work remotely from a home office
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Commitment to community involvement and philanthropic activities
- Supportive and inclusive company culture emphasizing innovation and teamwork
What to Expect (Job Responsibilities):
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Provide technical writing, support, and mentorship to customers during installation and maintenance processes
- Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
- Collect and analyze customer feedback to continuously improve training programs and materials
What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent work experience
- Proven experience providing technical training and technical writing, preferably in a customer-facing role
- Excellent communication, presentation, and problem-solving skills
- Ability to work independently and manage multiple training sessions simultaneously
- Willingness to travel 10-50% to customer locations; a valid driver's license is required
How to Stand Out (Preferred Qualifications):
- Experience with electrical connection and protection solutions
- Familiarity with data center operations and related technologies
- Strong organizational skills and attention to detail
- Ability to adapt training techniques to various learning styles
- Passion for community service and engagement
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