Robert Half
Client Experience Senior Manager (Marketing Agency)
Robert Half - Dallas, Texas, United States
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Overview
Agency experience required!!!
Job Title:
Client Experience Senior Manager Location:
Dallas, Texas - Hybrid 3 days on-site/2 remot
Job Description: We are seeking a dynamic and client-focused individual to join our team as a
Client Experience Senior Manager . In this role, you will serve as the primary point of contact for our clients and play a pivotal role in evaluating and enhancing the quality of services provided. This role requires strategic thinking, excellent communication skills, and the ability to build and maintain strong client relationships across various organizational levels.
Key Responsibilities: Act as the primary day-to-day liaison between clients and the organization. Monitor and evaluate the quality and performance of services provided to clients. Foster and maintain relationships with clients, from low-level to senior-level management, ensuring long-term partnerships and mutual growth. Oversee multiple channel projects from initiation to completion, ensuring successful delivery. Develop project and creative briefs and communicate effectively with internal teams. Identify growth opportunities and educate clients on the organization's services in collaboration with the VP of Client Experience. Assist with the development of presentations, including Quarterly Business Reviews (QBRs), Requests for Proposals (RFPs), and prospective client proposals. Ensure client satisfaction with team performance and proactively manage client accounts. Oversee operational procedures, such as account staffing, time reporting, and record management, ensuring compliance with guidelines and policies. Collaborate with the VP of Client Experience to align strategies, improve services, and recommend training for team members. Contribute to marketing objectives, strategies, and execution for existing and potential services. Provide input on project estimates within established pricing guidelines. Drive process improvements to enhance workflow efficiency and job profitability. Support strategic account planning and the professional development of the Client Experience team.
Qualifications: Proven experience in client management and a strong ability to build and sustain relationships at all levels. Exceptional organizational and project management skills. Ability to think both strategically and tactically, with a steadfast focus on client satisfaction and business outcomes. Strong written and verbal communication skills. Experience in preparing client presentations and proposals. Knowledge of account operations and process optimization is a plus.
Job Title:
Client Experience Senior Manager Location:
Dallas, Texas - Hybrid 3 days on-site/2 remot
Job Description: We are seeking a dynamic and client-focused individual to join our team as a
Client Experience Senior Manager . In this role, you will serve as the primary point of contact for our clients and play a pivotal role in evaluating and enhancing the quality of services provided. This role requires strategic thinking, excellent communication skills, and the ability to build and maintain strong client relationships across various organizational levels.
Key Responsibilities: Act as the primary day-to-day liaison between clients and the organization. Monitor and evaluate the quality and performance of services provided to clients. Foster and maintain relationships with clients, from low-level to senior-level management, ensuring long-term partnerships and mutual growth. Oversee multiple channel projects from initiation to completion, ensuring successful delivery. Develop project and creative briefs and communicate effectively with internal teams. Identify growth opportunities and educate clients on the organization's services in collaboration with the VP of Client Experience. Assist with the development of presentations, including Quarterly Business Reviews (QBRs), Requests for Proposals (RFPs), and prospective client proposals. Ensure client satisfaction with team performance and proactively manage client accounts. Oversee operational procedures, such as account staffing, time reporting, and record management, ensuring compliance with guidelines and policies. Collaborate with the VP of Client Experience to align strategies, improve services, and recommend training for team members. Contribute to marketing objectives, strategies, and execution for existing and potential services. Provide input on project estimates within established pricing guidelines. Drive process improvements to enhance workflow efficiency and job profitability. Support strategic account planning and the professional development of the Client Experience team.
Qualifications: Proven experience in client management and a strong ability to build and sustain relationships at all levels. Exceptional organizational and project management skills. Ability to think both strategically and tactically, with a steadfast focus on client satisfaction and business outcomes. Strong written and verbal communication skills. Experience in preparing client presentations and proposals. Knowledge of account operations and process optimization is a plus.